Job Description

This position typically starts at $15.50 per hour and works a variable schedule, including evenings, weekends and holidays. Team members begin accruing PTO starting on day one.

The primary responsibility of the Host is to ensure guests are cheerfully greeted, whether in person or on the phone, and to seat arriving guests in a timely manner. They also serve as the restaurant’s first and last impression and must make sure guests thoroughly enjoy their dining experience.

• You must demonstrate pride, attention to detail and have knowledge in all aspects of restaurant (i.e. menu items, food prep, service standards, bar concept, etc.)
• Demonstrates regular and predictable attendance; arrives on time in full, clean uniform with required name tag, ID, and licenses, ready to work with a heads‑up, ready‑to‑serve attitude. Keeps personal phones “backstage” in non‑guest areas.
• Manages reservation function by using existing reservation system, receiving and recording reservations, calling guests to confirm reservations, verifying special requests, and mentioning specials or promotions to guests.
• Before the shift, communicates reservations and anticipated business levels to Chef and Management.
• Coordinates with Lead Host in booking and arranging all large parties.
• Before the shift, communicates with Chef for all special needs and requests of all guests, especially 7 Stars and Diamond guests. (i.e. Special celebrations)
• Communicate guests’ comps and any comping issues with Casino Hosts before and during the shift.
• Ensure menus are cleaned daily and communicates any menu maintenance issues with Management.
• Monitors cleanliness and organization of host podium and surrounding entrance area.
• Shows guests to their table, provides menus and initial introduction.
• Ensures fair distribution of tables by serving as the primary coordinator between the server staff and the door staff.
• Oversees, stocks and maintains retail area for Gordon Ramsay merchandise.
• Assists other Hosts in accordance with the Host job description.
• Report to work in a neat and clean uniform, with slip resistant shoes. Well-groomed hair and personal hygiene are essential.
• Follows all applicable safety procedures
• Follows all standard operating procedures
• Perform other related duties as assigned and requested.
• Work requires schedule flexibility which may include nights, weekends, holidays, and overtime as needed.
• A high school diploma or GED equivalent is preferred.
• Must be at least 18yrs of age.
• Must pass the required background check.
• You must obtain required food handlers permit
• Ability to read, write and understand English.
• Ability to communicate effectively and establish and maintain effective working relationships with guests, staff and management.
• Ability to remember and use guests’ names when greeting regular customers
• Knowledge, understanding and compliance of policies and procedures, service expectations, job descriptions, daily memorandums, chemical labels and other instructions.
• Promotes casino events, property services and promotional campaigns
• Must be able to work individually and as part of a team in collaboration with others
• Meets attendance guidelines of the job and adhering to regulatory, departmental and company policies.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
• Work requires professional interactions with customers, public and co-workers.
• Works well with others, especially other server assistants, wait people, bartenders, cooks, supervisors, etc.
• Requires excellent interpersonal ability and communication skills.