Job Description

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury services and seek for the best hospitality professionals worldwide. We are convinced that the Ladies and Gentlemen of The Ritz-Carlton are the most important resource in our service commitment to our guests.

The Gold Standards serve as the foundation of the Ritz-Carlton brand and motivate us to be better every day. With this approach and the firm belief that our culture is the driving force of success, The Ritz-Carlton has earned an international reputation as a market leader in luxury hospitality. As part of our team, you will get to know our Gold Standards, such as our Employee Promise, our Credo, and our Service Values. We promise you that with us, you will have the opportunity to be proud of your work and your fellow Ladies and Gentlemen.

"We are Ladies and Gentlemen serving Ladies and Gentlemen"

The team of the The Ritz-Carlton, Vienna is looking for a Lady or Gentlemen for the position:

Host / Hostess – Breakfast (full-time or part-time)

At The Ritz-Carlton, we create unforgettable dining experiences through gracious service, refined surroundings, and attention to every detail. As the Host/Hostess of our breakfast restaurant, you will be the first and last point of contact for our guests, setting the tone for a warm, welcoming, and elegant dining experience each morning. You will ensure each guest is greeted promptly, seated comfortably, and attended to with genuine hospitality that reflects The Ritz-Carlton’s legendary service standards.

Key Responsibilities:

• Warmly greet and welcome guests upon arrival, using guest names whenever possible
• Manage and coordinate reservations and walk-in seating to optimize guest satisfaction and dining flow
• Escort guests to their tables, presenting menus and introducing them to their server
• Maintain an accurate waitlist and provide realistic wait time estimates with courtesy and professionalism
• Handle guest concerns or complaints with poise and professionalism
• Support restaurant operations during peak periods, including assisting with to-go orders or table resets when needed

Your Qualifications:

• Proven experience in restaurant or food & beverage management within luxury hospitality, ideally with breakfast or fine dining service
• Strong leadership, communication, and organizational skills
• A genuine passion for guest satisfaction and service excellence
• Ability to thrive in a fast-paced environment with early-morning operations
• Deep understanding of luxury dining standards and attention to detail
• Previous experience as a host/hostess or in a guest service role preferred; luxury hospitality experience a plus
• Exceptional interpersonal and communication skills with a polished and professional demeanor
• Strong organizational skills and the ability to multitask in a fast-paced environment.
• Availability and flexibility to work early morning shifts, weekends, and holidays as required
• A passion for hospitality, a genuine smile, and a dedication to exceeding guest expectations are essential

Our Benefits:

• Become part of the Top 1% of Hospitality Professionals: Stand out with your experience in a prestigious environment and among professionals
• Work in a 5-star environment: Enjoy working in a modern and luxurious workplace, equipped with high-quality amenities
• Excellent career opportunities worldwide: Benefit from great career prospects in 5-star hotels around the world
• Regular training & development opportunities: Take advantage of our ongoing training and in-depth development opportunities for professional and personal growth
• Motivated and supportive team: Work in a dedicated, friendly team that collaborates on achieving success
• Unique employee benefits: Enjoy numerous global perks such as hotel stays, Food & Beverage discounts, retail discounts, free uniform cleaning and meals, wellbeing and recognition programs, and many more benefits
• Competitive compensation: Receive an attractive salary, along with a guaranteed annual pay increase based on your performance

The statutory gross minimum remuneration for this position, based on full-time employment, is € 2.026,00 per month. A higher salary may be offered, depending on your qualifications and experience.

Our motivated and supportive team will be happy to onboard you and give you a warm welcome with a two-day Onboarding from the very beginning.

Have we sparked your interest?

Then apply today via email: bewerbung.vienna@ritzcarlton.com

Please be advised that a valid working permission for Austria is required for this position.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.