Job Description

Hacienda Del Sol Guest Ranch Resort is an historic luxury resort located at the foothills of the Catalina Mountains in Tucson, Arizona. Featuring scenic guest rooms, exquisite dining options, and rejuvenating Spa services delivered with exceptional service. If you have a passion for great service, we would love to consider you to join our team of extraordinary hospitality professionals.

Job Summary:

The Host/Hostess at Hacienda Del Sol Resort is responsible for providing exceptional guest service in the restaurant and bar areas. This individual will greet guests, manage reservations, and ensure that each guest has a positive and memorable dining experience. The ideal candidate will have a friendly and outgoing personality, exceptional communication skills, and a passion for hospitality.

Responsibilities:

• Welcome guests as they enter the restaurant or bar area and seat them at assigned tables
• Manage reservations and seating chart to ensure timely and efficient service
• Communicate with kitchen and waitstaff to ensure timely delivery of food and drinks
• Answer guest inquiries and provide information about menu items, specials, and promotions
• Maintain a clean and organized work area, including lobby and entrance
• Monitor dining room for seating availability, cleanliness, and proper service flow
• Assist with opening and closing duties, such as setting tables, rolling silverware, and restocking supplies
• Handle guest complaints and concerns in a professional and timely manner
• Follow all health and safety regulations and maintain a safe and sanitary work environment
• Collaborate with other team members to ensure a positive and cohesive work environment

Requirements:

• Must be able to stand and walk for long periods of time
• Excellent customer service and communication skills
• Ability to multi-task and work in a fast-paced environment
• Strong problem-solving and decision-making skills
• Flexible availability, including nights, weekends, and holidays
• Must be able to stand and walk for extended periods of time
• Knowledge of food and beverage industry is a plus

EEOC Statement

Hacienda Del Sol Resort is committed to equal opportunity in employment and to creating a welcoming and diverse environment for all employees. We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital or veteran status, genetic information or any other characteristic protected by law.