Job Description

Lake Nona Golf & Country Club, Orlando’s most exclusive private club is currently seeking a Host/Hostess.

Lake Nona is ranked as a Platinum Club of the World and a Distinguished Emerald Club of the World. We are committed to offering our 500 members and their families the very best amenities, programs, and service.

We hire people with passion for fulfilling our Mission Statement…

“To consistently create an unforgettable personal experience for our members and guests that is defined by our attention to detail, gracious willingness to serve, welcoming attitudes and respect for one another.”

If you want to work for one of the premier employers in the Central Florida area, please apply today. We offer competitive salaries and a generous benefit package. Employment is contingent upon pre-employment background check. Equal employment opportunity employer.

Job Description

Host/Hostess

Reports to: Director of Food & Beverage, Food & Beverage Managers

FLSA Status: Hourly/Non-Exempt

Summary: Welcome members and escort them to their seats in a courteous and friendly manner in the Club’s continuing effort to deliver outstanding member experience.

Job Tasks/Duties

• Provide arriving members with a prompt, gracious greetings, and seat them comfortably with menus
• Monitors restaurant activity to determine seating and dining flow
• Works with management and team members to ensure top quality service delivery to Members and guests
• Helps dining room staff by setting and clearing tables; replenishing water; serving beverages
• Assists others with side work including, but not limited to cleaning, stocking, folding silverware, etc.
• Places reservations
• Ensures knowledge of menu and specials
• Responds to member inquiries in a timely, friendly and efficient manner
• Performs other duties as assigned

Requirements

Essential Requirements

• Must be 18 years or older
• Previous experience in the country club environment preferred
• Food and Beverage Knowledge preferred
• Must be upbeat, outgoing and positive
• Ability to articulate thoughts and actively listen in order to communicate effectively with co-workers, members and guests
• Ability to use empathy to understand members, guests and coworkers’ feelings or mood and responding in the appropriate tone and manner
• Ability to demonstrate proactive hospitality by taking the initiative to approach members, guests and coworkers with a positive and upbeat attitude
• Demonstrated track record of showing responsibility through taking ownership of issues and following through

Physical Demands and Work Environment

• This position includes (long periods of) balancing, stooping, crouching, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling and repetitive motions.
• Must be able to lift up to 50 pounds.
• Must be able to work in hot conditions for long periods of time.
• Must be physically able to do assigned work as outlined above.
• Must be able to follow written and verbal instructions.
• Must be able to read, write and communicate effectively in English.

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

This job description in no way states or implies that these are the only duties to be performed by this position. The employee will be required to follow any other instructions and to perform any other duty requested by the supervisor.