Job Description

Heirloom Restaurant Group is a restaurant brand management company with more than 10 brands and continually growing. We are a collection of individuals who care and work together each day to create meaningful experiences. https://www.heirloomgroup.com

We do not believe it is unusual to have life changing experiences while breaking bread with others and we have made it our mission to see that it happens much more regularly. We recognize we come from our local community and thus are ultimately responsible to our friends, families, neighbors and associates. We take this seriously. We focus our time and energy on finding those who share our values and creating partnerships that are mutually beneficial. Ours is not the job to fiddle with the bounty that our farmers and producers bring to us but rather to allow its inherent beauty to shine through. Doing so in spaces that are comfortable and nurturing sets the stage for those meaningful experiences to happen. We cook food, we run restaurants and we love what we do.

Responsibilities:

Guest Assistance:

• Welcome guests with a warm and friendly demeanor as they enter the restaurant.
• Provide a positive first impression and set the tone for the overall dining experience.
• Assist guests with inquiries, provide information about the menu, specials, and restaurant policies.
• Address customer concerns and resolve issues promptly.
• Be attentive to the needs of guests, including any special requests or accommodations.
• Handle seating for large parties and special events with care and efficiency.

Reservation Management:

• Manage restaurant reservations, including confirming, modifying, or canceling bookings.
• Maintain an organized reservation system and communicate reservation status to the serving staff.
• Assess the dining room layout and manage efficient seating assignments to optimize table turnover.
• Consider server sections and balance workload among the serving staff.

Waiting Area Management:

• Keep the waiting area clean, organized, and visually appealing.
• Provide waiting guests with accurate wait time estimates and, if necessary, offer alternatives such as seating at the bar.
• Ensure that the host/hostess stand and surrounding areas are neat, organized, and well-maintained.
• Pay attention to the overall cleanliness and appearance of the dining area.

Communication Liaison:

• Maintain effective communication with the kitchen, serving staff, and management to ensure smooth dining room operations.
• Relay special requests, dietary restrictions, or other pertinent information to the serving team.
• Collaborate with servers to coordinate the timing of reservations and walk-in guests.
• Facilitate effective communication between the front and back of the house.

Requirements

• Previous experience as a host/hostess or in customer service is beneficial.
• Excellent communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Professional and positive attitude.
• Familiarity with reservation systems and basic computer skills.
• Flexibility to work evenings, weekends, and holidays.

Benefits:

• Free Food!
• Insurance Reimbursement Plans for FT employees

Heirloom Restaurant Group is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunities, regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.