Job Description
•Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following:
•Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards
•Ensure restaurant operating equipment is clean and in working order
•Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy
•Welcoming guests to the Restaurant, by using the Restaurant name
•Inquiring if they have a reservation and noting it in the reservation book if they do
•Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book
•Being attentive to guest requests
•Escort guests to their preferred table or reserved table and seat guests according to restaurant standards
•Take telephone bookings and document in the Reservation book according to restaurant standards
•Train wait staff and bus staff in hostess standards
•Be attentive to guests and resolve their complaints where possible, reporting all incidents to your supervisor
•Maintain responsibility of cleanliness of hostess stations
•Maintain responsibility of cleanliness of all menus and drink menus
•Assist with beverage service
•Maintain detailed knowledge of menu, including daily specials
•Ensure tables are cleared quietly and efficiently
•Carry food and beverage trays in a safe manner to minimize breakages
•Complete dockets accurately and clearly
•Maintain current information on all general activities of the hotel
Self-Management
•Comply with Hotel Rules and Regulations and provisions contained in the Employment Handbook
•Comply with Company Grooming Standards
•Comply with Time and Attendance Policies
•Actively participate in training and development programs and maximize opportunities for self-development
Customer Service
•Demonstrate service attributes in accordance with industry expectations and company standards including:
•Being attentive to Guests
•Accurately and promptly fulfilling Guests requests
•Anticipate Guests needs
•Maintain a high level of knowledge which affects the Guest experience
•Demonstrating a ‘service’ attitude
•Taking appropriate action to resolve guest complaints
•Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers
Health, Safety and Security
•Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety
•Familiarise yourself with emergency and evacuation procedures
•Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the Line Manager
