Job Description

Hostess

Overview of the Role: As a Hostess: you will be responsible for creating a welcoming, professional, and positive experience for every guest from the moment they arrive until they leave. You will manage reservations, coordinate guest flow, support the service team, and help maintain a high standard of hospitality in a dynamic and fast-paced environment.

You will be a key part of the guest experience, ensuring that reservations are handled accurately, guests are seated efficiently, and the venue maintains a welcoming and well-organized atmosphere.

What you'll do

• Welcome and greet guests professionally and courteously, creating a positive first impression.
• Manage and coordinate reservations received through online platforms and phone.
• Ensure reservation information is accurate and up to date, minimizing errors and maintaining appropriate records.
• Seat guests according to venue standards, availability, and reservations.
• Manage guest queues during busy periods and clearly communicate expected waiting times.
• Provide menus and relevant information to guests and respond to their questions or requests.
• Direct guest inquiries to the appropriate team members when necessary.
• Monitor common areas and ensure they remain organized and presentable, coordinating with housekeeping when required.
• Support the service team in managing guest flow efficiently.
• Offering a coat/closet room service, where applicable.
• Manage and coordinate daily event content streaming.
• Say farewell to guests warmly, thank them for their visit, and leave a positive final impression.
• Contribute to a professional, welcoming, and service-focused atmosphere at all times.

Core Skills & Tools

• Guest and hospitality management
• Reservation management and booking platforms
• Excellent communication and interpersonal skills
• Time management and organization
• Event and content coordination
• Ability to work effectively under pressure
• English language skills

What you'll bring:

• Previous experience as a Hostess or in restaurant, hospitality, or customer service is preferred.
• Strong communication and hospitality skills.
• Ability to manage multiple tasks and priorities effectively.
• Ability to lead, coordinate, and delegate when required.
• A strong sense of responsibility and punctuality.
• Team-oriented and collegial approach.
• Organized, proactive, and results-focused mindset.
• Ability to remain calm and professional in a high-pressure environment.
• Conversational proficiency in English.
• Experience working with reservation platforms is an advantage.

About us

You have come here for the vacancy. We aim to provide all the information you need to take the next step in your career.

We hope the journey you are about to begin will be full of pleasant surprises and professional growth.

We are apeople, representing adjarabet.com – the largest entertainment portal in the region and a proud member of the international group, Flutter Central & Eastern Europe.

We offer a sustainable environment, a team of highly skilled professionals, and a workplace filled with new and exciting experiences. If you decide to start your journey with us, we will be delighted to share our 20+ years of experience in development, success, and innovation.

These are some of the benefits included in our employee package:

• Generous annual leave
• Individual health insurance
• Paid sick leave
• Paid maternity & paternity leave
• Life event reward
• Performance bonuses
• Referral bonuses