Job Description

Overview

The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners. As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market. For more information, visit tfghospitality.com

Hotel Local Dubai is a community-centric lifestyle brand located in Jumeirah Village Triangle, offering thoughtfully curated stays rooted in local culture and connection. As part of Autograph Collection, each stay is shaped by its neighbourhood and local stories, inviting guests to uncover hidden gems and experience the destination in a way that feels distinctly unique. From farm-to-table dining at Farmers Commons to relaxed social gatherings at Neighbourhood Brew, Hotel Local blends design, music, art and wellness into every stay, creating spaces that feel personal, purposeful and authentically local. A Stay Exactly Like Nothing Else.

Job Description

• Responsible for doing all preparations for the service, like preparing table planning and menu’s.
• Ensure all menus and are clean and ready for operation on floors.
• Any specific menus (buffet, brunch, promotions and etc.) have been printed and are ready for use.
• Making sure to work with clean equipment and surfaces.
• To ensure that Micros is correctly set-up according to the meal period.
• Ensure to be fully aware about the promotions and discounts.
• Ensure daily emails and serVeme reservation have been checked.
• Making sure that he/she is always enthusiastic and delivering great service to all guests, is the first contact for the guests and should always be aware of that in answering phone or speaking with the guests directly.
• To prepare the table plans according to reservation sheets.
• Keeping an eye on guests when they move or something changes and communicating this with waiting staff and kitchen.
• Taking orders and giving information to guests if required and clearly communicating this to colleagues.
• Record guest preference and record in guest history folio.
• Communicating with the chef or kitchen for any special request, dietary requirements or restriction from the guests.
• During the service the hostess should be able to deal with challenges, changes and keep an eye on table turnovers.
• If necessary preparing orders like drinks and preparing snacks, bread.
• Responsible for cleaning tasks during and after service.
• Attend departmental meetings if required.
• Check with managers or coordinator for any large party reservations.
• Ensure package forecast for HB, BB and FB are printed every day.
• To wish “Farewell” to all guests, encouraging repeat customers.

Desired Skill & Expertise

• Fun/outgoing personality/Female hostess experience essential.
• Receive and seat the guests and having good communication with the waiting staff and kitchen about the guests.
• Maintains great customer service to all guests.
• Previous customer service experience required.
• Flexibility to respond to a range of different work situations.
• Excellent reading, written and oral proficiency in English
• You’re not just bringing your abilities, but also your character