Job Description

Position: Hostess (Restaurant and Bar)

What will I get?

• Competitive salary ranging from £35,000 to £36,500 gross per annum, based on a 40-hour working week and inclusive of service charge, depending on experience.
• Enhanced annual leave, increasing with length of service
• Complimentary meals while on duty
• £1,000 “Refer a Friend” bonus scheme
• Ongoing learning and professional development opportunities
• Reward programmes, long service recognition, and employee appreciation incentives
• Employer pension contribution of 3%
• Complimentary dry cleaning
• Enhanced maternity and paternity pay
• A vibrant social calendar and engagement programme, including team events, seasonal celebrations and a quarterly Chair’s message
• Access to the HSF Health Plan*, including:
  • Dental reimbursement
  • 24/7 GP advice line and confidential counselling support, including assistance for dependents
  • Optical reimbursement
  • Complimentary cover for your partner and children
  • High street and grocery discounts, discounted cinema tickets, and a wide range of retail offers
  • Discounted gym memberships

What will I be doing?

As a Host/ Hostess, you will be responsible for:

• Welcoming guests to the restaurant and escorting them to their table with seamless efficiency, leaving a positive lasting impression
• Creating genuine emotional bonds with guests to build loyalty and exceptional service experiences
• Answering telephone calls, making reservations, and managing bookings
• Liaising with our Reservations and Front Office teams for bookings
• Coordinating with the Restaurant Manager and Executive Chef for special requests, menus, and assisting other colleagues throughout service.
• Bring experience managing entrances or guest flows for bars, nightclubs, or similar high-energy venues.

What are we looking for?

• Immaculate personal presentation with a warm and welcoming personality
• Intuitive service and an absolute understanding of our guests' needs to create exceptional service experiences that result in lasting memories
• Motivated, creative, and experienced in a similar role within a five-star hotel or fine dining environment
• A passion for food and quality products, a team player who is an avid learner, and wants to be challenged and developed
• Proven ability to work in a pressured environment with the most demanding guests
• Be flexible to work on weekends and holidays.

Who are we?

We are a 5-star luxury lifestyle boutique hotel located in the heart of Chelsea. Set in a 19th century building next to Sloane Square station and featuring a rooftop restaurant, an intimate cocktail bar, and thirty exceptionally designed bedrooms, the property has been elegantly restored to create unique experiences.

Within one of London’s most stylish interiors, the hotel combines the quintessentially British style of the Cadogan Estate with a unique French touch. Designed as an exceptional and inspiring destination, it highlights the distinguished and historic pedigree of the Sloane Square Conservation Area in a private and intimate setting.

Independently run, the hotel employs passionate, focused individuals with a determination to succeed. To assist us in hosting our wonderful clients, we are on the search for the ambassadors of this truly unique property. They will be given the opportunity to make their own mark while delivering an exceptional service of unparalleled quality.

*Upon successful completion of the probation period

*The service charge range fluctuates based on our forecasted business levels and may vary from month to month.