CHANEL

Hostess

CHANEL  •  Republic of Turkey (Onsite)  •  4 days ago
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Job Description

We are looking for candidates for Hostess position in our İstinye Park Fashion Boutique.

Job Purpose:

The CHANEL Boutique Hostess will serve as a “CHANEL Ambassador” by displaying a welcoming and friendly attitude to all clients entering the store.

Key Responsibilities:

  • Identify, greet and welcome all clients entering the boutique with a warm, genuine, and friendly smile
  • Able to direct all clients in the boutique accordingly as well as guarantee that each client will have an exceptional experience
  • Act as a host/hostess for clients with a clear imperative to offer superior service to clients to enhance their visit
  • Ask for the customer name, the purpose of the visit, and write down a small description identifying the customers’ needs
  • Act as the liaison between the customer and the boutique team: knowing and keeping a record of daily customer appointments, daily boutique roster, etc.
  • Coordinate traffic flow during high volume times: in charge of the queue management system
  • Clearly, confidently and articulately communicate with clients on a daily basis
  • Foster the development of clients’ emotional connection to CHANEL
  • Knowledgeable of all CHANEL products and company policies, including after-sales, credit notes, exchange and customer service
  • Remain up-to-date on all CHANEL collections

Qualifications:

  • Bachelor Degree
  • Minimum 2 years of retail experience in customer service
  • Strong interpersonal and communication skills
  • Team player
  • Well-groomed, with a pleasant and dynamic personality
  • Excellent customer service and client-centric mindset
  • Ability to manage multiple tasks in a fast-paced environment
  • Fluent English and French is a plus
  • Able to withstand retail working hours and work on weekends and public holidays
CHANEL

About CHANEL

Chanel is a private company and world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to exceptional craftsmanship and offering high-end creations. Chanel employs more than 32,000 people worldwide.​

As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation.​

Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.​

Chanel is committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.​

Industry
Fashion & Apparel
Company Size
10,000+ employees
Headquarters
London, GB
Year Founded
Unknown
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