Job Description

REQ14003 Hostess (Open)

In accordance with the policies, procedures and standards of Melco Resorts Leisure (Philippines) Corporation, the Host/Hostess provides warm, friendly, courteous and efficient services to ensure guest satisfaction for their dining experience is met being one of the first guest interaction via reception desk management and telephone.

PRIMARY RESPONSIBILITIES:

1. Always greets guests promptly in a warm and friendly manner
2. Establishes immediate eye contact and smiles with guest
3. Always thank and farewells guests conveying anticipation for their next visit
4. Establishes rapport with guests to build guest loyal and gathers constructive feedback to ensure satisfaction of every individual of guest
5. Remains friendly and flamboyant as an individual
6. Maintains the conversation and do not expose any sensitive topics to the guest
7. Ensures that brand standards are consistently implemente -d.
8. Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
9. Ensures cleanliness and tidiness of restaurant entrance. Everything is well prepared neatly in its proper place i.e. menus, newspapers, promotional flyers and magazines
10. Communicates to clients (internal and exter;nal) via different mediums like emails and telephones, all in a professional manner and in accordance to hotel standards.
11. Remains knowledgeable of the property to respond to frequently asked questions
12. Remains able to respond calmly and handle many customer demands in a fast pace environment.
13. Leads and seats the guest to dining table with a warm and generous posture. Keeps walking pace as guests; shows initiative to introduce the restaurant
14. Conducts monthly inventory checks on all Host related equipment and supplies.
15. Completes the daily responsibilities that are set for each individual shift
16. Organizes significant documents that are vital in the outlet’s operations
17. Communicates effectively to know the daily task assigned
18. Maintains back up supplies stock for daily operations and anticipates busy demands

19. Makes record of guest preference, updates information from time to time.
20. Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and the hotel's policies concerning fire, hygiene, health and safety.
21. Ensures high standards of personal presentation and grooming.
22. Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.
23. Attends training sessions and meetings as and when required.
24. Knows all cashiering policies and procedures.
25. Ensures all cashiering duties are performed in strict compliance with relevant cashiering policies and procedures.
26. Secures remittances and observes proper turnover of remittance and cash float to Cage.
27. Conforms to the steps of the different types of billing process.
28. Prepares the required cashier reports and ensures its completeness.
29. Carries out any other reasonable duties and responsibilities as assigned by superiors due to business requirements

QUALIFICATIONS:

I. Experience

1. Minimum 1 year of F & B service experience in 5-star international hotels/resorts, and/or in freestanding restaurants, of which 1 year in a host’s role.
2. Casino hotel F & B experience and new projects opening, or renovations would be an advantage
3. Knowledge of food safety regulations and practices, such as HACCP would be an advantage

II. Education

Preferably a Diploma holder in Hospitality Business Management or any related course

III. Skills / Competencies

1. Has effective time management, task management and communication
2. Proficient in Microsoft applications
3. Good command in both spoken and written English.

IV. Other Attributes

1. Passionate
2. Organized

3. Innovative
4. Customer-orientated