Job Description

YOUR LEGACY STARTS WITH US

At The Ritz-Carlton, Doha, we invite you to experience refined luxury where timeless elegance meets true Qatari hospitality. Situated along the pristine shores of the Arabian Gulf for almost 24 years, our 5-star resort features 374 elegantly designed rooms & suites, award-winning restaurants, world-class Spa facilities with a state-of-the-art Fitness Center, and impeccable service that defines our legendary brand. From serene indoor and outdoor pools to a private beach and a Club Lounge for elevated and personalized experiences, every detail perfectly reflects our commitment to excellence. The property is also ideal for events with a wide selection of meetings rooms, stunning wedding venues and a dedicated team that thoughtfully plans and tailors to each unique vision. Whether you’re savoring an afternoon tea in our lobby lounge, watching the city skyline sparkle by night in one of our restaurants, or celebrating an important event, The Ritz-Carlton, Doha, presents a truly remarkable setting for life’s most meaningful moments.

FIND PURPOSE IN YOUR PASSION

At The Ritz-Carlton, we firmly believe that our Ladies & Gentlemen are the heart of everything we do and the most important resource in our service commitment to our guests. With passion, genuine care, dedication and pride, we can achieve common goals and grow together while crafting moments that will be remembered forever.

Which is why at The Ritz-Carlton, Doha, we are currently seeking passionate individuals to join our esteemed team and bring their own unique expertise to our world-famous service philosophy. As an Elite hotel in the region with a deep generational legacy, we offer you in return:

• A rewarding career within one of the most recognized and prestigious luxury brands in the world.
• Personal and professional development plans with curated training materials and guidance from highly skilled and experienced colleagues in the industry.
• Various opportunities for internal growth both locally and internationally within the portfolio of Marriott International properties.
• Consistent & reliable support to ensure you always have the tools and knowledge to harness your full potential and reach your goals.
• A competitive package, inclusive of accommodation, flight tickets, transportation, meals, and more:

1. Exclusive training and leadership development programs
2. Recognition and rewards for exceptional service
3. Preferential Members Rates at Marriott Hotels Globally
4. Dining & Wellness discounts for your family and you
5. Medical Insurance Coverage
6. An HR team dedicated to your success and wellbeing

OUR EXPECTATIONS FROM THE ROLE:

As a Hostess at The Ritz-Carlton, you will be the first and last impression of our guests’ dining experience. You are responsible for warmly welcoming guests, managing reservations, and ensuring a seamless flow of service within the restaurant while delivering exceptional luxury hospitality in line with Marriott International’s service excellence standards.

No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts – to get it right for our guests and our business each and every time.

KEY RESPONSIBILITIES:

1. Greet guests warmly and professionally upon arrival, using guests’ names whenever possible
2. Manage restaurant reservations and seating arrangements efficiently
3. Escort guests to their tables and present menus
4. Maintain accurate waitlists during peak periods and communicate waiting times clearly
5. Coordinate with servers and kitchen staff to ensure smooth table turnover and service flow
6. Handle guest inquiries, requests, and special arrangements (VIPs, celebrations, dietary needs)
7. Monitor dining area cleanliness, ambiance, and readiness at all times
8. Answer phone calls, manage bookings, and respond to guest inquiries promptly
9. Ensure adherence to Marriott and Ritz-Carlton service standards and brand values
10. Address guest concerns professionally and escalate when necessary
11. Support the F&B team to deliver a memorable and personalized dining experience

Skills & Competencies

Strong interpersonal and communication skills

Professional appearance and excellent grooming standards

Customer-focused with a positive and welcoming attitude

Ability to handle high-pressure situations with grace and composure

Attention to detail and strong organizational skills

Multitasking ability in a fast-paced environment

Basic knowledge of restaurant operations and reservation systems

Fluency in English (additional languages are an advantage)

Qualifications & Experience

High school diploma or equivalent

Previous experience in a luxury hotel or fine dining restaurant preferred

Familiarity with Marriott systems or reservation platforms is an advantage

Core Work Activities

Creating a welcoming first impression aligned with Ritz-Carlton Gold Standards

Managing dining room capacity and optimizing seating efficiency

Building guest loyalty through personalized service

Supporting team collaboration and maintaining service excellence

Marriott Core Values

Put People First

Pursue Excellence

Embrace Change

Act with Integrity

Serve Our World

Work Environment & Requirements

Standing and walking for extended periods

Flexibility to work shifts, weekends, and holidays

Maintaining high grooming and hygiene standards

In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.