Job Description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

• Responsible for actively building and retaining guest relations and acts as a mentor to other team members while providing superior guest service. Has the resiliency to deal with difficult guests in all types of business conditions and the ability to work harmoniously with guests.
• Greets guests in a friendly, courteous manner and arranges for seating; monitors room atmosphere.
• Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures.
• Acts as a liaison between service staff and casino hosts to obtain comps for guests.
• In front-of-house areas, greets guests in a friendly, courteous manner and answers inquiries before completing sales transactions, ensuring customer satisfaction.
• Answers telephones and handles guest inquiries in person or by telephone.
• Checks all supplies, ensuring adequate stock levels.
• Responsible for the security and accuracy of assigned bank and is accountable for any and all coverage’s and shortages.
• Assists with overall room functions by performing duties that include cleaning and resetting tables, menus, folding napkins and handing out customer comment cards as required.
• Ability to use a cash register.
• Ability to distinguish between different denominations of currency and make correct change.
• Ability to read ticket totals, total credit vouchers and log checks.
• Ability to restock needed materials and retrieve dropped items.
• Ability to communicate effectively with customers and all levels of employees.
• Ability to effectively and efficiently move around all work areas.
• This position operates in a working environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends on customer volume.

Qualifications

EDUCATION AND/OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

• Basic mathematical skills.
• Excellent customer service skills.
• Experience in fine dining preferred.

These skills and abilities are typically acquired through six months of on-the-job training or through related cashier or host experience.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

Possession of, and ability to obtain and maintain a valid drivers and gaming license within assigned state of employment and other jurisdictions

Must successfully pass background check

Must successfully pass an alcohol and drug screening

Must be 18 years of age

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.