Purpose of Position:
Support the operation to deliver Superior Guest Service by performing duties which includes: prompt recognition, greeting and seating of guests and perform various duties as assigned.
Essential Duties / Responsibilities:
1. Prompt recognition, greeting and seating of guests with a smile using established service standards.
2. Presents menu in a consistent manner while providing the highest quality of service.
3. Sets tables with appropriate silverware; maintains neat and clean workstation.
4. Answers incoming calls and makes reservations or directs to appropriate persons.
5. Communicates with restaurant personnel to ensure that guests' needs are meets.
6. Refilling beverages, removes service items and condiments per establishment procedures.
7. Follows safe food handling and proper hygiene practices.
8. Adheres to workplace safety standards for operating and maintaining equipment and reports any equipment malfunction to management immediately.
9. Performs opening and/or closing side works according to established checklists.
10. Performs other duties as assigned.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Previous Experience:
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Language Skills:
Ability to read and comprehend simple instructions and effectively communicate information individually and in small group situations to customers and co workers. Ability to understand the English language both written and verbal.
Mathematical Skills:
Ability to add, subtract, multiply and divide.
Reasoning Ability:
Ability to apply reasonable understanding in carrying out instructions in written, oral or diagram form.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to continuously stand and walk; use hands for lifting and carrying (0-20 lb.), frequent handling, feeling objects, tools or controls; occasional stooping and bending; Specific vision abilities required by this position include close vision.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Concessions International, LLC (CI), a dynamic food and beverage operator, is a family and minority-owned company with operations in Atlanta, Dallas Ft. Worth, District of Columbia, Denver, Miami, Seattle and St. Thomas.
Our mission is to be a diversified food service company recognized for providing superior guest service, with exceptional growth and opportunity for our team members. CI operates national brands, including Seattle's Best Coffee, Panda Express, Wetzel's Pretzels and Einstein Bros. Bagels. Additionally, CI has brought several regional brands into airports, including Paschal's (Atlanta), Proof of the Pudding (Atlanta), and Heidi's Brooklyn Deli (Denver).
Our devoted, hard-working leadership team is molded in the image of the late Herman J. Russell, a man whose vision permeates our entire company with central values that include integrity and professionalism. These values have made us an emerging industry leader. Our CEO, Donata Russell Ross, continues to keep those values at the forefront of our organization.
We've been "Serving Excellence Since 1979",
