• 
  Ensures on floor VIP guest needs are being met and handled properly.
• 
  Identify good and regular customers and provide a high standard of customer service to generate re-visitation of
  the customer.
• 
  Builds a strong network/rapport with customers for acquisitions, growth, and retention.
• 
  Anticipates customers’ needs and problems and resolves them immediately.
• 
  Finds valuable customers on the floor and ensures a high level of service is rendered.
• 
  Reports any incidents to the Premium Services Shift Manager.
• 
  Protects the confidentiality of all company files and documents under their immediate control.
• 
  Acts in accordance with Solaire Resort and Casino policies and procedures without any intimidation to customers.
• 
  Notifies Shift Manager/Manager of any suspicious or unusual activity and/or transactions in a timely and
  responsible manner.
• 
  Offers complimentary F&B Vouchers, Room Stays, Limousine Services, and other perks based on player gaming
  activity.
• 
  Assist with Table, Slots & Salon reservations of on-floor VIP guests.
• 
  Prepares and updates Arrivals and Departures of Players/ make reservations for hotel rooms/updates reservations
  of hotel rooms for players/players pick up or send off at player’s airport.
• 
  Record and update Player 360 system with all guests' interactions and preferences.
• 
  Manages their TAT’s (Trackable Action Tasks).
• 
  Invites and encourages potential players to participate in all promotions, events, tournaments and offers.
• 
  Gathers feedback from patrons to enhance the development of new events and other incentives in the property
  and promote in-house programs and promotions, as well as help Event & Promotion in the execution of events
  & promotions.

Requirements

• 
  At least college level.
• 
  At least 1 year of guest service experience in the casino industry.
• 
  No Casino Gaming experience is also welcome.