Job Description

Let your gorgeous, welcoming smile be the first thing that residents see when they enter the Mayflower Dining Room! The Host/Hostess is responsible for greeting all patrons entering the Mayflower Restaurant and providing prompt assistance with table seating in a courteous, helpful, and professional manner; assist servers as needed.

Part Time Opportunity - Flexible Schedule - Hours 3:30pm to 9:00pm

Duties/Responsibilities

• Greet patrons cordially and seat them, holding chairs for the ladies.
• Maintain friendly, professional relations with residents and their guests at all times.
• Assist servers with taking orders, delivering food, and clearing tables, as necessary.
• Take reservations from residents; confirm reservations.
• Assist in distributing carry-out meals.
• Utilize the point of sale (POS) system to place all food orders and track resident meals.
• Immediately report any accidents and/or incidents to the Dining Manager/Mayflower or designee.
• Create floor plans for service.
• Change reservation message on voicemail.
• Retrieve voice mails from phone system.
• Toward the end of dining service, communicate to the kitchen the number of tables remaining in the restaurant.
• Maintain work area, equipment and supplies in a clean, sanitary and organized manner. Ensure that work areas are neat and confidential materials are properly stored before leaving area on breaks, end of workday, etc.
• Work safely; complying at all times with Plymouth Harbor safety standards.
• Perform other duties as deemed necessary and appropriate, or as may be directed.

QUALIFICATIONS

• Minimum high school diploma or equivalent.

Experience

• Previous foodservice or customer service experience preferred.

General

• Must have good organizational/multi-tasking skills.
• Must be a detail-oriented person and able to perform duties with great accuracy on a daily basis.
• Must have excellent personal skills, demonstrating the ability to conduct oneself in a non-controversial style; a style that inspires the respect of others and promotes a sense of trust in the individual’s competence.
• Must have good communication skills; speaking, writing, and listening.
• Must be fluent in English.
• Must have good computer skills.
• Must have the ability to learn and use proprietary computer software as required.

CERTIFICATES/LICENSES/REGISTRATIONS

• Must be ServSafe certified or have the ability obtain this certification.

Personal Requirements

• Support Plymouth Harbor’s mission, striving daily to ensure the best possible outcomes for the health and well-being of residents and staff.
• Maintain high personal standards for performance and encourage others to do the same.
• Must be able to get along with others and work as a team player.
• Maintain confidentiality in all Plymouth Harbor, resident, and team member matters.
• Use good judgement and make independent decisions when circumstances warrant such action.
• Work harmoniously with all persons residing in, employed by, or associated with, the organization.
• Be able to relate to and work with ill, disabled, elderly, emotionally upset, and at times hostile people.
• Wear Plymouth Harbor team member i.d. badge at all times when on duty.
• Abide by the dress and grooming guidelines established for the department and possess good personal hygiene habits.

Physical Requirements

• Must possess fully functioning sense of sight/hearing or use prosthetics that will enable these senses to function adequately in order to do the job.
• Must be able to sit, stand, walk and move throughout the workday (lifting, carrying, bending, squatting, reaching, kneeling, pushing, pulling, twisting) using good body mechanics.
• Must be able to lift/push up to 30 pounds.
• Must be able to stand for long periods of time.
• Must be able to cope with the physical and emotional demands of the position.