Job Description

Job Overview

Salt + Marrow Kitchen, located within Crowne Plaza North Augusta, is seeking a friendly, professional, and guest-focused Host/Hostess to serve as the first point of contact for our restaurant guests. This individual plays a critical role in creating a positive first impression by greeting guests warmly, managing seating arrangements, and ensuring an exceptional dining experience from arrival to departure.

The ideal candidate is personable, organized, and thrives in a fast-paced hospitality environment while maintaining a welcoming and professional demeanor.

Requirements

• Greet guests promptly and professionally upon arrival.
• Manage the restaurant waitlist and seating chart efficiently.
• Escort guests to tables and provide menus.
• Answer incoming phone calls and assist with reservations, restaurant inquiries, and guest requests.
• Communicate effectively with servers, bartenders, managers, and kitchen staff regarding seating flow and guest needs.
• Monitor dining room capacity and coordinate seating to ensure balanced server sections.
• Maintain cleanliness and organization of the host stand, entrance, and waiting areas.
• Assist with opening and closing duties as assigned.
• Thank guests as they depart and invite them to return.
• Support the Food & Beverage team during peak service periods as needed.
• Address guest concerns professionally and notify management of any issues requiring escalation.
• Maintain knowledge of restaurant offerings, promotions, hours of operation, and hotel amenities.

Qualifications

• Previous restaurant, hospitality, customer service, or guest-facing experience preferred.
• Strong communication and interpersonal skills.
• Professional appearance and positive attitude.
• Ability to multitask and remain organized in a fast-paced environment.
• Strong attention to detail and guest service focus.
• Ability to stand and walk for extended periods.
• Must be dependable, punctual, and team-oriented.
• Flexible availability, including evenings, weekends, and holidays.

Preferred Skills

• Experience using restaurant reservation or waitlist systems.
• Knowledge of food and beverage operations.
• Ability to handle guest concerns with professionalism and composure.
• Strong organizational and time-management skills.