Terranea Resort

Host - mar'sel (Part Time)

Terranea Resort  •  $19/hr  •  Rancho Palos Verdes, CA (Onsite)  •  4 days ago
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Job Description

You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will be responsible for greeting and seating guests, overseeing dining room maintenance and monitoring service to ensure guest satisfaction.

Responsibilities

  • Create floorplan & map (managers approval)
  • Confirm new terrace and private party setup
  • Change and light candles in front entrance/lounge area
  • Unlock side doors on arrival and front door at opening time
  • Making sure we have clean and enough menus for the evening/brunch
  • Check IPads update and make sure they are charged
  • Reconfirm reservations for next day
  • Print VIP and special requests for manager
  • Confirm tables are set for the right amount of guests
  • Update status of tables and mark in Open Table accordingly
  • Pull out chair and present menus/tasting menus and wine menu for guests
  • Introduce the guests to server
  • Communicate with the kitchen regarding guests counts and length of wait for tables
  • Always smile and greet guests with a warm welcome
  • Maintain cleanliness of work areas and hostess stand throughout the day
  • Ensure uniform and personal appearance are clean and professional
  • Welcome and acknowledge all guests according to company and FORBES standards
  • Anticipate and address guests` service needs
  • Check the restroom and perimeter of the restaurant every 30 minutes to ensure cleanliness
  • Thank guests with genuine appreciation and open front door
  • Perform other reasonable job duties as requested by Supervisors

Additional Duties & Responsibilities:

  • Adhere to departmental policies and procedures
  • Know what sustainable initiatives Terranea is currently taking to adhere to the environment
  • Effectively communicate with peers, management, line and front of the house employees
  • Be responsible for the cleanliness of the immediate work area as well as the general property and perimeter
  • Subscribe to proper grooming, dress and uniform standards as set forth by Company policy
  • Be courteous to all guests and coworkers
  • Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately

Qualifications

  • Energetic, enthusiastic and motivational individual
  • Must be able to speak, comprehend, and read English
  • Must have strong communication skills
  • Ability to implement and uphold service standards
  • Ability to interact with all associates and guests of the resort
  • Ability to work well in stressful, high-pressure situations
  • Must be able to stand or walk for long periods of time
  • Availability to work weekends

Experience, Education, & Licensure:

  • 2 years of fine dining preferred
  • Hotel experience preferred
  • High School diploma preferred

Compensation

Base Pay Start Rate: $19.19/Hr.

We offer paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match!

Terranea Resort

About Terranea Resort

Terranea Resort offers a unique environment, where panoramic ocean views foster a peaceful ambiance along the Palos Verdes Peninsula. Since we opened our doors in 2009, Terranea has diligently worked to earn a reputation as both a premier resort that takes care of its guests and an excellent employer that provides a rewarding work environment for our employees.

Our culture and community is built on the collaboration of every team member who walks through our doors. We work hand in hand to make sure we operate our business in a safe and responsible way—that protects the health of our guests, associates, their families, and the land around us.

"Life is Different at Terranea." It's something we often say, because it's true. We're not like most workplaces. Aside from our spectacular physical environment, nestled along the pristine patch of coastline in Palos Verdes, we also work as a team to create a spectacular work environment that encourages, motivates, empowers, and rewards. We want associates to create their dream career, so we focus on providing the tools and resources to make that happen. We offer numerous cross-training courses, professional memberships, management classes, and more. We want associates to be proud of their career and proud to work at Terranea.

Industry
Travel & Hospitality
Company Size
501-1,000 employees
Headquarters
Rancho Palos Verdes, CA
Year Founded
2009
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