Job Description

I. BASIC PURPOSE / JOB BRIEF:

The Host - Marketing Operations carries out the daily transactions under the Reward Circle membership program, including registration, assisting customers with sign-ups, providing details on related benefits and privileges, rewards redemption, and handling inquiries. This role offers a seamless, personalized customer experience on the Membership, Promotional and Rewards Circle Counters.

II. MAJOR RESPONSIBILITIES AND DUTIES:

• Delivers personalized customer experiences while upholding the Management's established standards.
• Enrolls new members and offers thorough assistance throughout the registration process at the Membership and Rewards counters and outside events.
• Informs customers about the advantages associated with a Reward Circle membership, current promotions, special deals and invitation-only events
• Manages and maintains an updated patron database
• Facilitates necessary actions to assist members with rewards and items redemption, ensuring accuracy in all transactions and successful execution of all promotions.
• Performs upselling and processing of Reward Circle Collection products and discretionary complimentary items.
• Handles patron concerns and questions promptly and effectively
• Maintains clean and organized Membership and Rewards counters, Rewards Circle Collection Counter, promotional spaces, and used areas to present a positive atmosphere.
• Coordinates with relevant departments to guarantee smooth and unified delivery of service to patrons.
• Consistently meets and exceeds the predetermined targets and quotas set by the Management.
• Consistently follow Okada Manila's policies and procedures as well as those outlined by the Management.
• Adheres to compliance with the government regulations such as but not limited to PAGCOR, Data Privacy Act and Anti-Money Laudnering.
• Performs other duties and responsibilities as prescribed by the Management.

III. JOB SPECIFICATIONS:

Educational Requirement:

• At least a High School graduate

Experience Requirement:

• Experience in gaming and service industry is an advantage
• With customer service or sales experience

Skills and Attributes:

• Proficient in Microsoft Office Applications
• Background with a different casino gaming application is an advantage.

Other Qualifications:

• Good presentation and communication skills, both oral and written English
• Execellent interpersonal skills
• Good organizational skills
• Amenable to flexible work arrangement and shifting schedules.