Job Description

YOUR MISSION (The Job Description)

The Host/Hostess responsibilities include greeting guests, providing accurate wait times, and escorting customers to the dining and bar areas. For this role, the Host/Hostess should have solid organizational and people skills to make sure our guests have a positive dining experience from the moment they arrive till their departure.

Qualifications THE NITTY-GRITTY (The Essential Job Duties)

• Welcome guests to the venue
• Provide accurate wait times and monitor waiting lists
• Manage reservations
• Escort customers to assigned dining or bar areas
• Provide menus and announce Waiter/Waitress's name
• Greet customers upon their departure
• Coordinate with wait staff about available seating options
• Maintain a clean reception area
• Cater to guests who require extra attention (e.g. children, elderly)
• Answer incoming calls and address customers' queries
• Assist wait staff as needed and ensure that items are fully stocked, and equipment is in good working condition
• Strong knowledge and consistent use of SNHD regulations and standards
• Must be able to work cooperatively and effectively in a team
• Consistently maintains clean and safe work area for self and other team members
• Participate in seamless operation between BOH + FOH staff members ensuring proper service to our guests
• Ability to communicate clearly in verbal and written English
• Maintain a clean, hygienic, and organized work environment including stocking of supplies, polishing cutlery/glassware, folding napkins, cleaning menus, sanitizing tables, etc.
• Explain basic details of food dishes and beverages to guests
• Perform to high standards of excellence, execution, and cleanliness
• Always keep your active SNHD Food Handler's card with you while on property
• Report health and safety incidents and concerns directly to leadership in an accurate and timely manner
• Contribute to successful SNHD health inspections
• Monitor and ensure cleanliness of all place settings, tabletops, seats and floor
• Communicate with cashier and servers for needs and any guest service issues
• Actively participate in all scheduled required training sessions
• Other duties as assigned

WHAT IT TAKES (The Qualities We Look For)

• Strong communication skills, inclusive of spelling and grammar in English
• Knowledge of health and safety rules in a kitchen
• A team player with good communication skills
• Patient with an ability to stay positive under pressure
• Understanding of restaurant etiquette
• Experience in managing reservations
• Demonstrable customer-service skills
• Excellent communication skills (via phone and in-person)
• Strong organizational skills with the ability to monitor the entire dining and bar area

MUST HAVE'S

• Current, legal and unrestricted ability to work in the United States
• High School education or equivalent
• Ability to communicate in English clearly and pleasantly with guests management/co-workers, both in person and on the telephone
• Preferred: Additional foreign language
• Food Service Handler Card and TABC certification that is currently valid for a minimum of at least 6 months
• Ability to work a flexible schedule

THE WORKING CONDITIONS

• Stand for periods of 8-10 hours
• Communicate clearly in verbal and written English
• Bend, squat and stretch in areas of limited space to perform cleaning, organization, and other duties
• Work in an environment that is subject to varying levels of cold, heat, smoke, and sound. Incumbents are at times subject to hazards such as chemicals; proper safety precautions will be taken. This position occasionally works outside and is subject to all weather Proper clothing is provided
• You may come into contact with pet hair/dander

VALUABLE TRAITS

• 50% logical / 50% creative / 100% AWESOME
• Enjoy working with a team and alone as the situation dictates
• Adaptive, Flexible!
• Embody "great attitude"
• Unwavering integrity and endless work ethic
• Appreciate constructive feedback, as well as graciously providing the same
• Tenacious and self-motivated

This is not an exhaustive list of duties and conditions. Additional responsibilities may be assigned as necessary by management
*Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer