Job Description

Job Title: Host/Hostess

Location: Hive Bakery & Cafe, West Palm Beach, Florida

Shifts Available: Breakfast & Lunch; Dinner

Reports To: Assistant General Manager and General Manager, Hive Bakery & Cafe

About Us:

Hive Collective is an upscale dining venue located in West Palm Beach, Florida. We are committed to providing exceptional guest experiences through our sophisticated ambiance, curated menus, and dedicated staff. We are seeking skilled Host/Hostess Leaders to oversee our front-of-house operations during breakfast/lunch and our NEW dinner shifts in Fall 2024.

The Host/Hostess is responsible for greeting guests warmly and enthusiastically, managing reservations, and ensuring a smooth flow of guests at the front of the restaurant. This role is essential in creating a welcoming atmosphere and providing an exceptional first impression of Hive Collective. As a Host/Hostess of Hive Bakery & Cafe, you create the most important critical moment of our guest’s experience.

What Your Background / Experience Should Look Like:

• Minimum age as per state requirements
• High school diploma or GED preferred

Professional attire and appearance in line with Hive Collective standards; *Note: Attire and appearance standards may vary between Breakfast/Lunch and Dinner shifts

• Warm and welcoming communication and social skills
• Knowledge of food safety and handling standards
• Ability to work closely with staff in a fast-paced environment

Key Responsibilities:

Here's the categorized list of the responsibilities and duties mentioned:

Exceptional Guest Experience & Service:

• Greet and acknowledge guests warmly; manage guest flow and seating
• Maintain a warm and friendly demeanor, providing an amazing first experience and WOW moment for our guests
• Create an exceptional experience at the reception desk and waiting areas
• Escort guests to tables, present menus, and provide menu tours
• Accurately quote wait times and maintain the wait list
• Communicate guest requests, complaints, and feedback to management promptly

Reservation & Host Management:

• Manage the reservation portal to maximize seating and reservations
• Review reservation lists and coordinate with managers for optimal guest flow
• Assign parties to appropriate sections and/or servers
• Answer phones professionally and courteously, managing reservations in OpenTable
• Maintain cleanliness and organization of the host area

Team Coordination & Training:

• Communicate with management regarding guest needs and concerns
• Coordinate with the team to accommodate special events and large parties
• Train and develop junior hosts, providing direction as needed
• Ensure fair and even distribution of covers among the service team

Operational Standards & Safety:

• Maintain operational standards as outlined in the training manual and employee handbook
• Complete opening, side, and closing duties as per standard operating procedures
• Respond quickly to spills and ensure safety in the dining room
• Stay informed about special events, menu changes, and guest requests
• Maintain situational awareness of the restaurant, including server abilities, kitchen status, and special guests
• Maintain clean, pressed uniform and professional appearance

Competencies: Accuracy, Detail Orientation, Warm Communication, Exceptional Service Delivery, Collaboration, Eagerness to Learn Quickly, Organizational Skills

Benefits For You:

• Dynamic and supportive work environment that values and prioritizes God, family, and work.
• Opportunities for professional growth and development.
• Engaging and collaborative company culture.
• 50% Hive Collective employee discount for you and immediate family members.
• No work on Sundays

Requirements

Additional Qualifications:

• Able to work at approximately 36-inch table
• Able to bend, stoop, and perform tasks in confined areas
• Flexibility in scheduling, including weekends and holidays
• Ability to read and understand English; basic math and computer skills
• Able to lift and carry trays, food, and beverages safely (up to 50 pounds)
• Ability to stand and walk for 8-10 hour shifts