Job Description

Job Location DoubleTree by Hilton Virginia Beach (near Convention Center) - Virginia Beach, VA 23451 Job Category Restaurant - Food Service

The Host-Hostess is responsible for:

• Greet and seat all guests and ensure a quality dining experience.

JOB RESPONSIBILITIES

The Host-Hostess primary responsibilities will include:

• Ensure all tables are properly set before seating guests.
• Maintain seating chart for rotation of stations.
• Greet and seat guests and issue menus in a friendly courteous manner.
• Answer phone properly and follow all reservation procedures.
• Follow accurate cash handling and room charge procedures.
• Organize and maintain a clean service podium.
• Maintain an inventory of needed supplies and retail items.
• Ensure all menus are clean before shift.
• Be familiar with hotel facilities and their location and hours.
• Continually communicate with servers, dining room attendants, managers and hotel employees in all items related to the host stand.

REQUIRED SKILLS AND ABILITY

• Strong communication skills are required to interact both person to person and over the telephone.
• Must speak clearly and have the ability to clearly articulate thoughts.
• Must possess good listening and problem solving skills.
• Must be able to prioritize and multitask in a face pace environment.
• Basic mathematic skills required for counting money, making change, and ensuring accurate inventory counts are recorded.
• Must be able to complete all position specific tests according to department standards.
• Ability to answer phones.
• Ability to work with money.

REQUIRED EDUCATION AND EXPERIENCE

• Education – Ability to read and write English.

• Experience – One year experience in related field preferred.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.