Job Description

Level: Entry
Job Location: Glenn's Kitchen / SkyLounge - Atlanta, GA 30303
Position Type: Part Time
Salary Range: $10.00 - $16.00 Hourly

Travel Percentage: None
Job Shift: Any
Job Category: Restaurant - Food Service

Position Summary: A Host greets and facilitates the guest experience by scheduling reservations, organizing server sections and maintaining an efficient customer flow. The Host is responsible for communicating feedback from customers and informing staff of menu or operational changes.
Reports to: Assistant Manager
Job Tasks
- Ensure that the dining and serving areas are properly set up and clean.
- Prepare and organize reservations.
- Greet guests in a friendly and professional manner.
- Communicate with management, kitchen staff, and serving staff to seat guests with menus at the appropriate tables as per the organized seating chart in an order that does not overload the kitchen or a particular server.
- Communicate with guests to ensure quality satisfaction with food and service.
- Respond appropriately to customer complaints and bring any issues to the attention of a manager.
- Inform guests about menu specials, entertainment and area events.
- Perform cashier functions as required.
- Plan parties or special events.
- Perform marketing and other promotional services.
- Clean, clear and set tables as required.
- Participate in end of shift side duties.

Qualifications
Main Responsibilities and Required Knowledge, Skills and Abilities
Customer Service: Must consistently be able to assess, anticipate and meet multiple guests’ needs at high quality standards and evaluate customer satisfaction without projecting a mood that detracts from guests’ experience. Must balance guests’ needs with those of guests served by wait staff. This requires practical knowledge of industry customer service standards.
Communication: Must clearly communicate in a professional manner with guests, vendors, coworkers and management. The ability to promote two-way communication by presenting clear ideas using thoughtful and responsive words. Nonverbal cues from a guest or teammate can alert the Manager to a potential problem. Must also understand instructions, read written company memorandums and communicate when he or she needs more direction.
Interpersonal Relationships: Must adapt to different personalities of guests and coworkers without losing focus. Extreme familiarity or conflicts with coworkers often weaken a team-oriented work environment.
Problem Solving and Conflict Management: Must recognize a problem when it arises and be able to resolve it appropriately by using good judgement, tact and initiative according to company policy and procedure.
Quality Control and Priority Assessment: Assess the value and importance of customer needs to maintain a high standard of quality.
Sales Techniques and Customer Influence: Use sales techniques and persuasive communications to up-sell products and services.
Performing General Physical Activities: Perform physical activities that require moderate strength including climbing, lifting, balancing, walking, and handling of materials.
Analytical Skills: Must use logic and reason to identify solutions and alternatives for a successful outcome in many situations, including cost/benefit analysis; service and product quality; and conflict resolution.
Time Management Skills: Must utilize methods and organization techniques in a fast-paced environment to ensure efficiency and respect the time of others. Bartenders must be able to direct others, such as bar backs and bussers, to maximize efficiency and team work.
Technical Skills: Must possess or quickly learn general accounting and mathematical skills and point-of-sale applications.
Language Skills: Must speak and write with excellent command of the English language including proper spelling and grammar.
Flexibility: May often work overtime, when needed, and assist the workload of others.
Initiative: Must take action frequently, collaborate with team members and develop new ideas that focus on results.