Job Description

Company Description

At Gilpin Hotel & Lake House, we proudly offer two distinct luxury establishments situated on separate estates, yet operated seamlessly as one cohesive team. Whether you opt for the laid-back ambiance of Gilpin Hotel or the distinct combination of hotel and country house at Gilpin Lake House, your experience with us is designed to be effortlessly harmonious.

Gilpin Hotel & Lake House are part of the prestigious Pride of Britain Hotels and we are proud to be one of the 580 members of Relais & Châteaux, an association of worldwide independent hotel and restaurant owners.

Job Description

Step into a role that blends warm, intuitive hospitality with the quiet magic of the Lake District. As a Host at the Gilpin Lake House, you’ll be the welcoming presence at our private sanctuary - a serene hideaway where guests come to unwind, reconnect, and experience luxury in its most personal form.

Salary: £26,624 – £28,704 per year

Gratuities: £234 – £526 per month (average)

🌿 About being a Host at Gilpin Lake House

Set within the heart of the Lake District National Park, Gilpin Hotel & Lake House is part of Relais & Châteaux and Pride of Britain Hotels, celebrated for exceptional hospitality, refined presentation, and warm, personalised service.

The Lake House is an exclusive, tranquil retreat where privacy, calm, and heartfelt care define the guest experience. As Host, you’ll help shape the atmosphere of this secluded haven - ensuring every arrival, every moment, and every detail feels quietly exceptional. This role blends hosting, housekeeping, waiting on, reception, events, and everything in between, ideal for someone who thrives as a genuine all‑rounder.

You’ll coordinate the rhythm of the day, maintain immaculate spaces, support internal teams, and deliver thoughtful, intuitive service that makes guests feel truly at home.

💫 Your Role as Host:

• Welcomes and hosts guests with genuine warmth, offering a calm, confident presence from arrival to departure, ensuring every interaction feels personal and quietly exceptional.
• Oversees the flow of the day across breakfast service, housekeeping movements, afternoon tea, spa schedules, guest requests, and evening turndown to ensure seamless transitions and serene surroundings.
• Carries out housekeeping resets, amenity replenishment, and public‑area presentation to maintain immaculate spaces and smooth operations.
• Works closely with Spa, Estates, and Housekeeping teams to uphold the property’s signature standards of calm, order, and understated luxury.
• Acts as a lead for private events, celebrations, and exclusives, partnering with Front Office to deliver perfectly executed occasions with thoughtful detail.
• Anticipates guest needs, responds with grace, and resolves issues discreetly, ensuring comfort, privacy, and a sense of being genuinely cared for.
• Upholds our promise of quiet luxury, privacy, and heartfelt care, consistently elevating the guest experience through thoughtful touches.

Qualifications

🌸 What You Bring

• A natural flair for hosting and creating memorable guest journeys.
• Impeccable attention to detail and pride in presentation.
• Confidence working solo and within a close knit team.
• Flexibility, initiative, and a calm, professional presence.
• Previous hospitality experience preferred, though personality and attitude are equally important.
• A willingness to embrace a varied role across hosting, housekeeping, waiting on, reception, and events.

Additional Information

💼 What We Offer:

• A stunning work environment within a Michelin Key‑awarded hotel.
• A supportive, dynamic team and opportunities for growth within the Gilpin family.
• Meals on shift, uniform, and generous gratuities.
• A beautiful Lake District setting that inspires every day.The pride of contributing to a property recognised with 5 AA Red Stars, and two Michelin Keys.
• The prestige of working within Relais & Châteaux and Pride of Britain Hotels.
• You will become part of the Relais & Châteaux community, a global association of 580 exceptional hotels and restaurants united by a passion for the profession, the authenticity of human relations and the promotion of local traditions.

Bring your passion for exceptional hospitality to Gilpin - if you’re ready to bring energy, skill, and consistency to a high‑performing kitchen team, we’d love to hear from you.

Salary: from £26,624 to £28,704

Gratuities are allocated on a points basis, depending on development tiers. Although variable, average levels are projected as being from £234 to £526 per month.

Hours: 40 hours per week.

• Canteen
• Company events
• Company pension
• Discounted or free food
• Employee discount
• Free or subsidised travel
• Gym membership
• On-site parking

Relocation assistance may be available

Staff transport provided free between staff houses and hotel