Welcome and greet guests enthusiastically with a warm friendly smile in accordance with the script provided by Management. Make all our guests feel comfortable and let them know you’re there to personally take care of them.
Comply with standard grooming and dress code policies expressed in the Employee Handbook.
Develop personal relationships with guests and ensure that they have a positive and memorable experience.
Polish and prepare silverware used in service.
Check tables for clean and proper set up before seating guest.
Conform to acceptable attendance and punctuality standards as expressed in the Employee Handbook.
Report all unsatisfactory customer experiences to restaurant manager.
Inform guests of specials and menu changes.
Learn the menu and all of its items so that you can make recommendations you genuinely feel your guests will enjoy.
Answer questions about our food, beverages and other restaurant functions and services. Let your guests know about future events and promotions and encourage them to attend.
Perform side work at the start and end of each shift as required by service station assignment.
Maintain clean service areas.
Be ready and willing to assist fellow servers as situations arise.
Thank guests for their visit and invite them to return.
Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.
Qualifications:
Must be of at least 16 years of age.
Ability to learn Point of Sale system and basic guest service standards.
Must have a basic knowledge of dining room and service procedures and functions.
Possess basic math skills and have the ability to handle money and operate a point-of-sale system.
Be able to work in a standing position for long periods of time (up to 5 hours).
Be able to safely lift and easily maneuver trays of food frequently weighing up to 20 to 25 pounds.
