Job Description

Level: Entry
Job Location: Laguna Beach, CA 92651
Position Type: Part Time
Salary Range: $19.00 - $19.00 Hourly

Job Category: Restaurant - Food ServicePOSITION OVERVIEW: Greet guests in a friendly, professional and courteous manner to ensure a
pleasant dining experience for all guests. Politely and professionally answer
reservations line and maintain reservation system.
DUTIES & RESPONSIBILITIES
-  Greet guests in a professional manner using guests name upon arrival and departure.
-  Control the flow of work in the room by seating guests in a rotation of stations, while maintaining
- accurate guest lists and adhering to and enforcing all restaurant standards.
-  Inform guests of daily activities and be able to “sell” The Ranch. Meet all phone etiquette standards.
-  Assign opening and/or closing servers' dining sections via iPad.
- Review dining sections for open tables to ensure completed lists of setups of all stations.
-  Handle the reservation system, take incoming telephone calls, and note reservations and special
- requests by guests.
- Review Open Table system to ensure reservations are not overbooked. Email and call guests to confirm
- reservations.
- Engage with guests using FORBES and the Ranch at Laguna Beach standards to ensure a positive
- experience.
- Communicate with Servers and restaurant staff regarding special occasion guests coming in.
NOTE: This description is not intended to be all-inclusive. Other related duties may be assigned as required
in addition to the principal duties outlined above.
Supportive Functions:
In addition, this position may be required to perform a combination of the following supportive functions, with
the percentage of time performing each function to be solely determined by the manager based upon the

requirements of The Ranch at Laguna Beach.
-  Perform general clerical tasks, including maintaining reservation books and reviewing daily arrivals and VIP guests.
-  Assist in table setting and general dining room maintenance during peak periods.
-  Perform other duties as requested, such as executing special guest requests.

QualificationsREQUIREMENTS FOR THE POSITION
Education and Licensing:
High school or equivalent education required.
Skills and

Experience:
Minimum of one year experience in public contact or customer service position required. Preferred
restaurant/hospitality experience.
Grooming:
All team members must maintain a neat, clean and well-groomed appearance per The Ranch standards.
Competencies:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
Physical Demands:
- Most work tasks are performed indoors.  Temperature is moderate and controlled by hotel environmental
- Must be able to stand and exert well-paced mobility for up to 4 hours in length.
- Must be able to exert well-paced ability in limited space.
- Must be able to lift up to 15 lbs. on a regular and continuing basis.
- Must be required to lift trays of food or food items weighing up to 30 lbs. occasionally.
- Must be able to exert well-paced ability in limited space.
- Must be able to bend, stoop, squat, and stretch to fulfill cleaning/inspection tasks.
- Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.
- Talking and hearing occur continuously in the process of communicating with guests, supervisors, and subordinates.
- Vision occurs continuously, with the most common visual functions being those of near vision and depth perception.
- Requires manual dexterity to use and operate all necessary equipment.
Other:
Regular attendance is essential to the successful performance of this position. Irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the fluctuation in business levels in the hospitality industry, team members may be required to work varying schedules to reflect the business needs of The Ranch.  In addition, attendance is required at all scheduled training sessions and meetings.
Upon employment, all team members are required to fully comply with company rules and regulations for the safe and effective operation of The Ranch’s facilities.  Team members who violate The Ranch rules and regulations will be subject to disciplinary action, up to and including termination of employment.
This description is intended to indicate the typical kinds of tasks and levels of difficulty that are required of positions given this title.  This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform from time to time.  It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of team members under their supervision.
Flexibility with working hours and on-call rotation.