Job Description

JLL empowers you to shape a brighter way

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves: JLL is a global real estate services firm specializing in commercial property and investment management. We are currently seeking a talented and motivated Hospitality/Operations Executive to join our team at client’s premises and support their business needs in Singapore. You’ll also present with outstanding communication skills and customer service knowledge and will understand the delicate nature of working in a high-end corporate environment.

Guest Experience Management:

• Ensure exceptional guest experiences by overseeing the delivery of high-quality services and amenities.

• Greet guests and accompany them to their appropriate meeting rooms

• Make espresso coffees at Barista level and prepare other beverages as required

• Deliver food and beverage service in a professional and at times discreet manner

• Ensure that boardrooms/ meeting rooms are set-up correctly and within a timely and professional manner for all meetings

• Assisting with venue set up and execution of events

• Develop and implement strategies to enhance guest satisfaction.

• Address guest feedback, complaints, and inquiries in a timely and professional manner.

• Collaborate with cross-functional teams to streamline operations and improve guest experience.

Pperations Management:

• Provide support to front office reception counter (when receptionist on leave)

• Work with housekeeping and facilities technical team

• Implement standard operating procedures and ensure compliance with quality standards.

• Monitor operational performance and identify areas for improvement.

• Other duties as assigned by superior

Financial Management:

• Assist in developing and managing operational budgets, related to events/ front of house services.

• Identify cost-saving opportunities without compromising quality or guest satisfaction.

Health, Safety and Compliance:

• Ensure compliance with local regulations, industry standards, and company policies.

• Ensure comfortable environment for guests and staff.

• Voice out if any potential hazards to line manager

Required Skills and Experience:

• Proven first class food and beverage experience – corporate waiter, lounge or hotel background preferred

• Diploma in Hospitality Management, Business Administration, or a related field.

• Experience making coffee at Barista level

• Experience from working in conferencing or events environments

• Excellent communication skills with superior customer service skills

• Willing to learn and be part of a fast-paced dynamic team

• Strong problem-solving and decision-making skills.

• Great energy, flexible approach and immaculate presentation

Location:

On-site –Hong Kong, SAR, China

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.