Job Description

Hospitality Coordinator, London

Please note: candidate must currently reside in the UK and be able to work in the UK without sponsorship.

Ready to step into the world of high-end meeting and event planning? At Convene Hospitality Group (CHG) we are looking for a Hospitality Coordinator who thrives on making things happen. As the connector of the dots, you’ll partner with our Event Production Managers to see every event through from concept to 'wow.' You are hospitality through and through—meaning you care just as much about the behind-the-scenes execution as you do about the first hello.

What will you do:

The Hospitality Coordinator supports many aspects of the meetings and offerings at a dedicated location in accordance with Convene’s vision, mission, and values, including our core principles.

• Effectively communicate via verbal and written correspondence with all levels of employees and clients, exhibiting GRIT in all interactions
• Work dynamically and prioritize departmental functions to meet deadlines
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner
• Enter and input visitors
• Problem-solving/requests at the desk
• Liaison with the Operations Team along with WP-Members; assist with Robin (Room Booking) reservations, catering orders, building requests (badges, tickets, work orders), sorting/delivering mail & packages, and onboarding new WP-Members
• Lead show rounds when applicable
• Assist with service execution; set-up and breakdown, and support during peak periods
• Assist with the coordination for the setup and execution of all functions with the Service, Production, Technology, Customer Success, and Culinary departments
• Keep the Welcome Desk clean/organized; responsible for badge printing and stocking of materials
• Keep the coat room clean/organized
• Orchestrate and set up Surprise & Delights for WP-Members and/or Site Tours
• Order office supplies
• Check-in guests with proxy, click and show the reception/nourish area
• Escort meetings, guests when needed
• Manage lost and found
• Building Requests- Cleaning
• Assist the Conference & Events Manager and Chef with scheduling and administrative responsibilities
• Create and maintain positive relationships with building management and landlord partners
• Develop and maintain positive client relationships
• Ensure Standard Operating Procedures and Brand Standards are being adhered to and support any updates accordingly when applicable
• Platform use in: Salesforce WXM Portal, ProxyClick, Envoy, GoParrot, Square, Robin, ZenDesk, Microsoft (*Word, PowerPoint, Excel), and Outlook

What We Look For:

• Ability to work effectively with clients
• Flexible and long hours are sometimes required
• Ability to move, lift, carry, push, pull, and place objects up to 25 pounds without assistance
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping
• Ability to stand, sit, or walk for an extended period of time
• Basic knowledge of Audio/Visual equipment set up and usage

We’re Here For You:

At Convene, you’ll receive:

• Generous paid time off, including an extra day off for your birthday
• Participation in our pension scheme with contributions from Convene
• Professional development support
• Wellness subsidy to support your wellbeing
• Savings on bikes and equipment through Convene’s Cycle to Work programme
• A chance to be part of a dynamic, growing team
• The opportunity to have a significant impact on your team and the business in the work that you do

Who we are: Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team