Job Description

Company Description

Joining Accor means more than just starting a new job — it’s the beginning of an exciting career journey with one of the world’s leading hospitality groups. With over 5,000 properties in 110 countries, Accor offers a global stage for passionate, talented individuals to thrive, grow, and make their mark.

At Accor, we believe in investing in our people. Whether you’re starting in hospitality or hotels, we’re committed to supporting your development every step of the way. From on-the-job training to opportunities to progress within your role — or pivot into new ones across our many brands and venues.

Accor operates a selection of Qantas Lounges globally, bring our service passion and values to the aviation industry. Every day we connect with thousands of travelers as they adventure around Australia and the world. Qantas Lounges by Accor provides a relaxing start to a holiday, an efficient workspace between flights, and a welcoming pause on the way to anywhere. With a range of offerings from upscale to luxury, our Lounges receive rave reviews from both our customers and our team.

We are looking for Temp Christmas casuals to join our fast pace working environment to provide high quality customer service to our guests.

Positions will start from the October 2025 to February 2026 with potential opportunities to be offered to join our team, part time or full time after your temp placement, where you can receive exclusive staff travel benefits if successful! T&C apply*

Job Description

Join our vibrant team and be part of delivering exceptional service in a premium airport lounge environment. We’re currently hiring for the following roles:

Available Positions:

• Lounge Runners (Food & Beverage Attendants)
• Shower Hosts/Cleaners

Key Responsibilities - varies depending on your position:

• Deliver memorable service experiences to all Qantas Lounge guests
• Clear tables and maintain clean, tidy service areas, including buffet stations
• Support barista, bar, and A La Carte service (for experienced team members)
• Serve beverages using tray service with efficiency and care
• Load/unload service trolleys with glassware, cutlery, plates, and crockery
• Collaborate with Front of House, Culinary, and Stores teams
• Carry and balance trays while maintaining speed and accuracy
• Represent the iconic Qantas brand with professionalism and impeccable presentation
• Maintain high standards of food hygiene and presentation
• Perform cleaning duties and tasks across the lounges
• Promote a safe workplace by identifying hazards and following WHS practices

Qualifications

Whilst technical experience is of importance to us, to be considered for the role, you will have the following:

• A friendly, customer-focused attitude with a passion for delivering exceptional experiences.
• Initiative to ensure positive, intuitive, and efficient guest interactions.
• Responsible Service of Alcohol (RSA) Certification.
• Previous customer service or hospitality experience.
• Confidence liaising with internal and external clients.
• High standards of grooming and personal presentation.
• Excellent communication and interpersonal skills.
• Strong attention to detail with the ability to multitask in a fast-paced environment.
• A positive, team-oriented, guest-centric mindset.
• Flexibility to work various rostered shifts, including early mornings, late evenings, and weekends.
• Full working rights in Australia.

Join a supportive, energetic team that values teamwork, service excellence, and creating memorable guest experiences.

Additional Information

Employee Benefits for your hard work!

• Work with two iconic brands and experience the excitement of the aviation industry.
• Amazing staff travel benefits (T&C apply) if you become PT or FT employees
• Access to the staff duty-free store.
• Complimentary meals and coffee during shifts.
• Hotel discounts at over 3,000 properties worldwide.
• Exclusive partnership discounts with companies such as Europcar, Google, and more.

You will be engaged to work under the Hospitality Industry (General) Award [MA000009]

Note: Successful applicants will be required to undergo a Federal Police check at their own cost via our ID system (Will be reimbursed once approved) in order to gain ASIC certification.

If you would like to be a part of our team, please apply now.