Job Description

Job DetailsJob Location: Redmond, WA 98052Lead the on-site hospitality experience for a high-volume production studio, delivering seamless operations, elevated client service, and detail-driven execution across every touchpoint.
RUN Studios is seeking a Hospitality Supervisor to oversee and provide on-site support for production catering, executive and audience experience, support facility needs, and deliver the highest-level customer service.
The Hospitality Supervisor is a flexible team member in a high-volume video production facility with strong customer service and an ability to deliver results in a rapidly evolving, fast-paced environment. Success in this role requires a strong self-starter who has excellent attention to detail and follow-through, always keeping the client in mind.
As a Hospitality Supervisor, You Will
Coordinate day-to-day catering needs for clients with on-site productions.
Work with catering providers to build and establish good working relationships.
Deliver high-level customer service by fulfilling client requests in a timely manner.
Daily upkeep and stocking of green rooms, edit rooms, and production spaces.
Assist with set up, maintenance, and break down of craft services.
Assist with planning and execution of team morale events.
Assist with facility needs as they are assigned.
Work with our client to properly track the budget for the Hospitality department.
Other hospitality and customer service-related tasks as assigned.
As an Applicant, You Bring
Administrative, coordination, hospitality or customer service experience preferred (1-2 years).
Proficient with Microsoft Office suite.
Ability to demonstrate dedication to excellent customer service.
Excellent written and verbal communication skills with an ability to listen and interpret customer needs.
Self-motivated with the ability to work independently, thinking of the team and client, contributing to the greater good in the process.
Excellent follow through.
Exceptional attention to detail and high level of accuracy.
Must be able to remain calm, make appropriate decisions and perform under pressure in a fast-paced environment.
Creative problem solver who can provide win-win solutions meeting both the business and client needs.
Must have excellent organization, multi-tasking, and project management skills.
Inquisitive nature.
Bias for action.
Willing to roll up their sleeves and work hard to achieve goals.
Must have the ability to adapt to changes in equipment, software, and workflow.
Bonus if You Have
Prior experience in hospitality or craft services.
Additional Position Details
Supervisory Responsibilities
None.
Physical Demands
Prolonged periods of sitting at a desk and working on a computer.
Must be able to operate video encoding hardware and related equipment.
Work Environment
Professional office and studio environment with exposure to fast-paced, deadline-driven workflows.
Onsite, 5-days a week in Redmond, WA.
Travel
None.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or be assigned at any time with or without notice.
At RUN Studios we recognize our ultimate success depends on our talented and dedicated workforce. We understand, value, and are grateful for the invaluable contributions made by each employee. Our goal is to provide a comprehensive program of evolving competitive benefits specifically designed to support the needs of our employees and their dependents.
Compensation
Pay Range: $73,000 - $78,000 (Salary)
The successful candidate’s starting pay within this range will be based on various factors such as individual qualifications and work location.
Benefits:
Benefits and perks may vary depending on location and nature of the work, but eligible employees have access to medical, dental, vision, life, and AD&D benefits, health savings and flexible spending accounts, other telehealth and wellness benefits, a minimum of seven paid holidays per year, accrual of at least 6.5 days (Temporary Employment) to at least 15 days (Regular Employment) of paid time off per year, a 401k plan with company match, discretionary bonuses dependent on company, team or individual performance, and referral bonuses for eligible hired referrals.
As an equal opportunity employer, RUN Studios is committed to pay equity and does not discriminate on the basis of race, color, religion, national origin, gender, gender identity or expression, sexual orientation, genetic information, protected veteran status, disability, age, or other legally protected status.
Qualifications