Job Description

Title: Hospitality Supervisor

Location: Royal College of Art, Kensington, SW7

Salary: up to 35k

Benefits:

• 28 Days holiday inclusive of bank holidays.
• Birthday additional holiday.
• 3 days volunteering days.
• 3 days grandparent leave.
• 24 week’s enhanced maternity leave.
• Secondary career leave.
• Wedding/commitment day leave.
• Free meals on shift.
• Bespoke development training.
• Pension and life insurance.
• Discounts available from Perkbox app, from high street shops to holidays & cinema.
• Wellbeing hub.
• Access to employee assistance programme.
• Cycle to work scheme.

We are looking for a Hospitality Supervisor to join our team at the The Royal College of Art, based in Kensington, London, SW7.

As a Hospitality Supervisor for BaxterStorey, you will be responsible for the overall co-ordination of an events. Supporting the Manager to run and coordinate the team during events as well as assisting the restaurant and cafe service when hospitality services are less busy.

Royal College of Art is formed of 3 campuses. This role will predominantly be based in the main site, Kensington, but their will be occasions the successful candidate will need to support other locations in Battersea and White City. There is a free internal shuttle bus which runs throughout the day to all locations.

Key Responsibilities

• Event Setup and Execution – Prepare and set up drinks, food, and event services to a high standard. Oversee the flow of events, including food service, beverage distribution, and guest interactions. Ensure events commence on schedule and are cleared promptly, maintaining operational efficiency.
• Client Support and Service Excellence – Serve as the primary support contact for event bookers, addressing queries, requests, and special requirements with professionalism. Foster positive relationships with clients and guests, solicit feedback, and demonstrate commitment to continuous service improvement.
• Inventory and Planning – Manage inventory and order supplies to maintain adequate stock levels. Plan ahead for operational requirements, anticipating needs and preparing accordingly.
• Operational Flexibility – Support other areas of the catering operation when hospitality bookings are minimal, ensuring resources are utilised effectively across the organisation.

Qualifications

• Previous experience within the hospitality industry
• Have a contagious passion for food and customer service.
• You draw satisfaction from supervising, training, and supporting a team.
• Understanding of delegation skills.
• Excellent organisational abilities; high attention to detail
• Concise and effective verbal and written communication
• Ability to adapt to challenges and opportunities with a solution-oriented perspective.

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce.

The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.

And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.