Job Description

The Front Desk Intern supports the Front Office team in delivering exceptional guest service. This role provides hands-on experience in hotel operations, guest relations, and administrative responsibilities while developing hospitality and customer service skills in a fast-paced environment.

Key Responsibilities:

• Greet and welcome guests in a friendly, professional manner
• Assist with guest check-in and check-out processes
• Respond to guest inquiries, requests, and concerns promptly
• Answer and direct phone calls using proper etiquette
• Maintain accurate guest records and reservations in the property management system
• Support daily front desk operations and administrative tasks
• Coordinate with housekeeping and maintenance to ensure guest satisfaction
• Assist with handling guest complaints and escalating when necessary
• Maintain a clean, organized, and professional front desk area
• Follow all hotel policies, procedures, and brand standards

Learning Objectives:

• Gain knowledge of hotel property management systems (PMS)
• Develop customer service and communication skills
• Understand hotel operations and interdepartmental coordination
• Learn problem-solving and conflict resolution techniques

Qualifications:

• Currently enrolled in or recently graduated from a Hospitality, Business, or related program
• Strong communication and interpersonal skills
• Positive attitude with a willingness to learn
• Basic computer skills (Microsoft Office preferred)
• Ability to multitask and work in a fast-paced environment

Physical Requirements:

• Ability to stand for extended periods
• Ability to lift up to 25 lbs occasionally

Schedule Requirements:

• Flexible schedule including evenings, weekends, and holidays