Job Description

We are proud to offer excellent opportunities for talented individuals to join the roaring team of MGM China.

我們誠邀才華出眾的您，把握美高梅中國事業​機會，與金獅再闖另一座高峰。

Job Responsibilities:

• To assist for the design, development, implementation, coordination and facilitation of training programs in the Hospitality Division at MGM COTAI & MGM MACAU

• Developing, coordinating, conducting, scheduling and maintaining all training programs for the Hospitality Division

• Assist to prepare annual training calendar and coordinating the scheduling of various training programs based on training need

• Update monthly training records in a timely manner and ensure data accuracy across departments

• Assist to enhance Product Knowledge for Hospitality employees in order to meet with guest requests and enquiries

• Conduct regular service audits in departments and maintain audit record sheet.

• Research training suppliers and materials as needed; monitor and order supplies for training and training department

• Involve in Operations to gain first-hand knowledge and provide support as needed

• Elevate tasks and decisions to the appropriate person, retain overall accountability; remain supportive and avoid unnecessary interference

• Be knowledgeable of Hotel information to effectively and confidently answer staff inquiries

Job Requirements:

• Bachelor’s degree or above education

• At least 3 years’ experience in similar capacity in a 5-star luxury Hotel, Resort or Casino environment. Experience in training will be considered an advantage

• Fluent in Cantonese, English and Mandarin

• Strong PC skills, proficient in MS Office, basic data analysis, video editing and practical use of AI tool

• Strong in leading and communication skills, with planning and organizing ability. Mature, self-motivated analytical-minded and passionate about helping individuals develop to their full potential.