The Hospitality Services Agent delivers direct passenger assistance and hospitality services, supporting smooth passenger movement and service quality across airport facilities.
Provide courteous and professional assistance to passengers across hospitality touchpoints.
Deliver services in line with defined hospitality and airport standards.
Adhere to safety, access, and security procedures while delivering services.
Support resolution of passenger issues and escalate when needed.
Ensure hospitality areas remain clean, orderly, and service‑ready.
Coordinate with supervisors and operations on service needs.
Customer Service Excellence
Understanding of professional service behaviours.
Airport Passenger Environment Awareness
Knowledge of airport processes and passenger movement.
Safety & Security Awareness
Basic understanding of airport operational rules.
Communication Skills
Clear and courteous interaction with passengers.
Service Discipline
Ability to work reliably under shift and volume pressure.
Power International Holding (PIH) is a diversified business conglomerate with global reach, structured into six core groups:
Energy, Concessions & Construction
Industries & Services
Telecommunication & Technology
Agriculture & Food Industries
Real Estate
Lifestyle: Hospitality, Entertainment & Catering
Our commitment to sustainable growth is reinforced by a structured approach to resource allocation and centralized functional support, enabling agility and continuous development across sectors. Each group operates with focused specialization while contributing to PIH’s overarching strategy of delivering long-term value.
Through a culture of excellence and collaboration, PIH harnesses the collective strength of its leadership teams, ensuring that each business flourishes while advancing economies and communities. This synergistic model allows PIH to maintain its distinctiveness as a group while driving sustained impact on both a local and global scale.
