The Hospitality Services Representative is responsible for hotel check-ins, check-outs, answering telephones, making reservations, and checking coats and luggage in.
HOW YOU WILL CREATE THE EXTRAORDINARY
Maintains constant awareness of hotel occupancy to sell rooms.
Provides and monitors requested room types.
Able to pre-block rooms and monitor special requests.
Answers phones in a courteous, informative, and timely manner.
Assist guests with coat check and luggage handling.
Assist hotel housekeeping as needed.
Demonstrates and follow cash handling procedures.
Plans, organizes and completes work timely
Takes initiatives, shows ownership and goes above and beyond to assist guests with their needs
Accepts feedback and coaching from supervisors.
Sound technical and operational understanding of customer service and hotel operations.
Must be able to receive and maintain all required certification.
Complete all required company training.
ADDITIONAL REQUIREMENTS
Caesars Entertainment, Inc. is the largest casino-entertainment Company in the U.S. and one of the world's most diversified casino-entertainment providers. Since its beginning in Reno, NV, in 1937, Caesars Entertainment, Inc. has grown through development of new resorts, expansions and acquisitions. Caesars Entertainment, Inc.'s resorts operate primarily under the Caesars®, Harrah's®, Horseshoe®, and Eldorado® brand names. Caesars Entertainment, Inc. offers diversified gaming, entertainment and hospitality amenities, one-of-a-kind destinations, and a full suite of mobile and online gaming and sports betting experiences. All tied to its industry-leading Caesars Rewards loyalty program, the Company focuses on building value with its guests through a unique combination of impeccable service, operational excellence and technology leadership. Caesars is committed to its employees, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework. 21+Gambling Problem? 21+ to gamble. Gambling Problem? Call 1-800-522-4700 or text 800GAM. For more information, please visit. www.caesars.com/corporate.
Caesars Entertainment promotes a collaborative culture where accountability, passion, and idea sharing create a foundation for innovation and continuous improvement in the casino entertainment industry.
Caesars is always looking for intellectually-curious professionals who are aligned with our values, motivated by meritocracy, and inspired by our commitment to our guests, team members, communities, and environment. Learn what it’s like to join a diverse by design team at Caesars Entertainment and check out our open jobs.
