Job Description

Grow your career with a company that shares your passion! Our Energy & Resources Division has an exciting new opportunity to join the Sodexo team as our next Hospitality Manager located in Burns Lake, BC. This role will require you to work on site 14 days in site, 14 days out.

Salary: $80,000.00 - $90,000.00

Working in remote environments isn’t just a job - it’s a lifestyle. At Sodexo, we bring the comforts of everyday life to the most extraordinary locations. From nourishing meals and wellness spaces to a strong sense of community, we create places where people feel valued, connected, and proud to be.

Our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

How You’ll Make an Impact:

Operational Leadership

• Lead daily operations across accommodations, restaurant, pub, and event center. Direct and support department managers and supervisors; ensure alignment, accountability, and performance.
• Maintain consistent service standards, operating procedures, and guest experience across all business units.
• Provide on-site leadership during scheduled rotation and structured oversight when off-site.

Staff Management & Culture

• Supervise department managers responsible for front desk, housekeeping, food & beverage, maintenance, and operational support.
• Conduct performance check-ins, coaching, and problem-solving with managers and staff.
• Lead workforce planning, scheduling oversight, and labour optimization.
• Support recruitment, onboarding, and retention in collaboration with Management and HR support.
• Maintain clear communication rhythm:
• Daily/weekly huddles when on site
• Weekly operational check-ins with managers when off site

Guest Experience & Service Quality

• Own guest satisfaction outcomes across all facilities.
• Address escalated guest issues and service failures.
• Monitor reviews, feedback, and service metrics; implement improvements.
• Ensure consistency between lodge, hotel, restaurant, pub, and events operations.

Health, Safety & Compliance

• Ensure safety of staff, guests, and physical assets.
• Oversee compliance with WorkSafe, food safety, liquor regulations, and emergency procedures.
• Lead incident response, documentation, and corrective actions.
• Ensure departments follow SOPs and training requirements.

Financial & Business Performance

• Manage operating budgets across departments.
• Drive revenue growth across rooms, food & beverage, and events. Monitor and manage:
• Wage targets
• Labour cost ratios
• Departmental financial performance
• Work closely with Finance on reporting, payroll alignment, and cost controls.

Inventory, Procurement & Cost Control

• Oversee inventory systems for food, beverage, housekeeping, and operations.
• Approve and monitor ordering, vendor use, and procurement practices.
• Reduce waste, improve margins, and standardize purchasing.

Strategy Execution

• Translate direction from General Manager and leadership into operational action.
• Identify opportunities to:
• Increase occupancy and bookings
• Improve F&B profitability
• Strengthen event utilization
• Implement operational improvements and new initiatives.

Reporting & Accountability

• Report to the General Manager on:
• Operational performance
• Financial indicators
• Staffing challenges
• Guest satisfaction trends
• Risks and required decisions
• Provide clear direction and expectations to department managers.

Qualifications

What You’ll Need to Succeed:

• 3-5 years of Manager/Food Service management experience
• Experience with EVS operations is an asset.
• Strong financial and food budget and cost experience
• Educational background in Hospitality Management or Business Administration
• Proven leadership and line management skills and the ability to build, lead and motivate a team
• Able to work on own initiative, make effective decisions and as also work as part of a team
• A good level of operational and support experience; safety first mindset
• Good standards of literacy and numeracy with sound financial acumen
• Strong organizational skills and ability to react to suit operational support requirements, must be able to organize time effectively and prioritize tasks to cope with fluctuating workloads.
• Excellent stakeholder management skills
• Competent IT skills including MS office
• Experience managing in unionized environments

Additional Information

 What Makes Sodexo Different:

Working with Sodexo is more than a job; it’s a chance to be part of something greater because we believe our everyday actions have a big impact. You belong in a company that allows you to act with purpose and thrive in your own way. In addition, we offer:

• Flexible work environment  
• Competitive compensation & great employee benefits 
• Training and development programs  
• Countless opportunities for growth  
• Corporate responsibility & sustainability  
• An award-winning employer for Sustainability, Diversity & Inclusion, Corporate Social Responsibility, and much more. View Sodexo’s latest awards here
• And so much more!

Sodexo is committed to Employment Equity and Diversity. We do not discriminate against any employee or applicant for employment because of national origin, race, religion, ethnic group, age, disability, gender, sexual preference, sexual or gender identity, status as a veteran or any other federal, provincial or local protected class. 

We welcome and encourage applications from people with disabilities. Accommodation is available on request from candidates taking part in all aspects of the selection process.

Sodexo is committed to providing a safe and healthy working environment for our team members, customers, clients, contractors, business partners, guests, and members of the public with whom we regularly interact. We require that all new hires in hospitals, long term care facilities, and senior homes to be fully vaccinated against COVID-19 and may require any other new hires to be fully vaccinated based on the location and scope of their employment.

Thank you for your interest in Sodexo.

Please note that only those candidates under consideration will be contacted.

Curious to learn more? Discover why Sodexo is more than just a job - follow us on social!

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