Job Description

Locations: Houston, Texas

Categories: Customer Service/Support

Company: ['Gulf States Toyota']

Relocation Eligible: No

Req ID: 6811

Living Our Values

All associates are guided by Our Values. Our Values are the unifying foundation of our companies. We strive to ensure that every decision we make and every action we take demonstrates Our Values. We believe that putting Our Values into practice creates lasting benefits for all of our associates, shareholders, and the communities in which we live.

Why Join Us

• Career Growth: Advance your career with opportunities for leadership and personal development.
• Culture of Excellence: Be part of a supportive team that values your input and encourages innovation.
• Competitive Benefits: Enjoy a comprehensive benefits package that looks after both your professional and personal needs.

Total Rewards

Our Total Rewards package underscores our commitment to recognizing your contributions. We offer a competitive and fair compensation structure that includes base pay and performance-based rewards. Compensation is based on skill set, experience, qualifications, and job-related requirements. Our comprehensive benefits package includes medical, dental, and vision insurance, wellness programs, retirement plans, and generous paid leave. Discover more about what we offer by visiting our Benefits page.

A Day In The Life

The Hospitality Manager leads hospitality and guest-service operations for associates, executives, visitors, and affiliated Friedkin companies. Reporting to the Director, Signature Experiences, this role establishes and delivers consistent white-glove hospitality standards across executive meetings, campus events, internal programs, VIP visits, and corporate events. The Manager leads the Hospitality team, managing the team's service calendar and resources, and partners across the enterprise to ensure every interaction is thoughtful, efficient, welcoming, and aligned with the Signature Experiences vision.

As a Mgr, Hospitality you will:

• Lead, coach, schedule, and develop the Hospitality team; establish service standards, operating procedures, coverage expectations, and performance goals.
• Own hospitality operations for executive meetings, VIP visits, internal meetings, campus events, corporate events, and other high-touch guest experiences.
• Establish consistent white-glove service standards for reception, greeting, credentialing, catering, meeting-room readiness, signage, amenities, gifting, guest communications, and issue resolution.
• Manage the master hospitality and campus event calendar, resource allocation, staffing plans, event priorities, and escalation protocols.
• Partner with the Director and Experiences team to integrate hospitality into signature events and ensure a seamless attendee journey across all touchpoints.
• Serve as a trusted partner to executives and internal stakeholders, translating requests into clear service plans while anticipating needs and recommending solutions.
• Oversee catering, facilities coordination, internal event setup, décor, signage, vendors, supplies, and service partners; negotiate and manage vendor relationships and contracts within delegated authority.
• Oversee purchasing, department budgets, forecasts, invoices, expense reporting, vendor setup, and cost controls for hospitality operations.
• Coordinate closely with Facilities, Security, IT, Mail Services, Risk, Compliance, Finance, Procurement, Communications, and other internal partners.
• Lead service recovery and resolution of guest concerns; maintain composure and discretion with executives, VIPs, customers, and confidential matters.
• Establish KPIs and feedback mechanisms, review service performance, and implement process improvements that increase consistency, efficiency, and guest satisfaction.
• Serve as onsite hospitality lead for major campus or executive programs and provide operational leadership during high-volume periods.
• Primarily campus, office, meeting, and event environments with frequent onsite activity. Schedule flexibility is required for early mornings, evenings, weekends, holidays, and high-volume event periods.

What We Need From You

• Bachelor's Degree in Hospitality Management, Event Management, Business Administration, Communications, or a related field Pref
• 6-8 years of progressive experience in hospitality, corporate events, guest services, executive services, meetings, or related fields, including demonstrated leadership of employees, vendors, or complex service operations or equivalent combination of education and/or directly related experience. Required
• Strong people leadership, coaching, scheduling, and service-operations management.
• Extensive knowledge of hospitality, guest experience, catering, executive service, and event operations.
• Exceptional discretion, professionalism, executive presence, and relationship-building skills.
• Strong project management, budgeting, purchasing, vendor-management, and problem-solving capability.
• Ability to anticipate guest needs, manage competing priorities, and lead calmly through service disruptions.
• Excellent written and verbal communication and cross-functional collaboration skills.
• DL NUMBER - Driver License, Valid and in State

Physical and Environmental RequirementsThe physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the work day and frequently access, input, and retrieve information from the computer and other office productivity devices. The associate is regularly required to move about the office and around the corporate campus. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds.

Travel Requirements

20% Minimal travel is required for this position (up to 20% of the time and on a domestic basis).

Join Us

The Friedkin Group and its affiliates are committed to ensuring equal employment opportunities, including providing reasonable accommodations to individuals with disabilities. If you have a disability and would like to request an accommodation, please contact us at TalentAcquisition@friedkin.com. We celebrate diversity and are committed to creating an inclusive environment for all associates.

We are seeking candidates legally authorized to work in the United States, without Sponsorship.

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