Job Description

Elior Stadia – Bringing the Buzz to Matchdays & More
Lead unforgettable hospitality experiences at one of the UK's premier sporting and events venues.
Are you an experienced hospitality leader who thrives in a fast-paced, high-profile environment? Do you have a passion for delivering exceptional guest experiences, developing high-performing teams and driving operational excellence?
We're looking for a Hospitality Manager to play a key role in the day-to-day operation of Alexander Stadium. Reporting to the General Manager, you'll oversee hospitality, conferencing, catering, retail and food & beverage operations across both event and non-event days, ensuring every customer receives an outstanding experience.
From conferences and corporate events to major sporting fixtures and hospitality experiences, you'll lead from the front, driving service excellence, commercial performance and continuous improvement across one of Birmingham's most iconic venues.

What you'll be doing...
As Hospitality Manager, you'll take ownership of the operational delivery of hospitality and catering services, ensuring every event runs seamlessly and every guest experience exceeds expectations. You'll:
• Lead the day-to-day hospitality, conferencing, retail and food & beverage operations across event and non-event days.
• Plan and deliver exceptional hospitality experiences while ensuring high standards of service, presentation and operational excellence.
• Manage operational budgets, monitor performance and identify opportunities to improve efficiency, grow revenue and maximise profitability.
• Lead, motivate and develop your teams through coaching, performance management and succession planning, creating a culture of accountability and continuous improvement.
• Work closely with the General Manager and wider leadership team to deliver business objectives and long-term operational strategies.
• Build strong relationships with clients, colleagues and stakeholders to ensure outstanding service and successful event delivery.
• Ensure compliance with health & safety, food safety and company standards, proactively managing operational risk.
• Analyse operational performance and produce regular reports to support informed business decisions
Working Pattern: 5 days out of 7 | 37.5 hours per week
Job ID: 6962
What can you bring?
We're looking for an inspiring hospitality professional who combines operational expertise with a passion for people and service excellence.
You'll ideally have:
• Experience managing hospitality, catering or food & beverage operations within a busy events, venue, hotel or contract catering environment.
• A proven track record of leading, motivating and developing successful teams.
• Strong commercial awareness with experience managing budgets, controlling costs and delivering financial targets.
• Excellent organisational skills with the ability to plan and deliver multiple events and operational priorities simultaneously.
• Outstanding communication and relationship-building skills, with the confidence to work with clients and stakeholders at all levels.
• A proactive, solution-focused mindset with the ability to remain calm under pressure and adapt in a fast-paced environment.
• A strong understanding of health & safety, food safety and operational compliance.
• A genuine passion for delivering memorable customer experiences and driving continuous improvement.

Brilliant Work Deserves Brilliant Perks!
At Elior, we believe that when you love where you work, it shows. That’s why we make sure our team feels appreciated, supported, and set up for success! Here’s what’s waiting for you:
• Free, tasty meals - Enjoy tasty, nutritious food on us while you work!
• Flexible working - including part time roles, because life doesn’t run on a 9-5 schedule.
• Plenty of Time to Unwind - 28 days of holiday, and after two years, enjoy even more with 31 days.
• Leave for life’s important moments - whether family, personal or unexpected.
• Give back time - paid volunteering days for the causes you care about.
• Room to grow - career development and learning opportunities for all stages of your career.
• Wellbeing first - mental health support and wellbeing perks.
• Financial security - pension schemes and life assurance.
• Exclusive discounts - save on entertainment, leisure, and even travel!
One small thing - we welcome you to apply using the name you feel most comfortable with! No need for legal names at this stage.
Why You’ll Love Working Here
We’re a people-first business with over 10,000 colleagues across the UK, serving everything from stadiums to hospitals, schools to workplaces. Our mission? To enrich lives everywhere, every day.
And here’s the best part - 87% of our team say they’re proud to work here! Why? Because we create a place where you’re listened to, trusted, supported, and valued.
Not sure you match every single requirement? Apply anyway! Research shows that many people - especially women and those from underrepresented backgrounds - hold back unless they meet 100% of the criteria. But we hire for potential, not just experience. If you’re passionate and ready to grow, we want to hear from you!
We Celebrate You!
At Elior, diversity and inclusion aren’t just policies, they’re who we are. We know that different perspectives make us stronger, and we’re dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed.
Need any support or adjustments during the application process? Just let us know - we’re happy to help!
Ready to join us? Hit ‘Apply Now’ and let’s chat!