Job Description

Hospitality Manager

Aspira Waterford Kingston Retirement Living

Rate of Pay: $64,201 - $80,252

This posting is for a new position.

At Sienna Senior Living, our commitment to enhancing the daily lives of our residents extends far beyond clinical care. Integral to this mission are our dedicated leaders and their teams who oversee vital functions such as culinary services, housekeeping, recreation, maintenance and administrative functions. These roles are not just jobs; they embody the heart and soul of our purpose-drive culture, one that is centered on cultivating happiness in daily life!

We are seeking an exceptional leader for the role of Hospitality Manager Reporting to the Senior General Manager, this position is responsible for shaping the resident experience through a hospitality-driven, well-maintained community environment. The Hospitality Manager oversees the housekeeping, dining room, and concierge teams, ensuring high standards of cleanliness, comfort, service excellence, and a welcoming experience for residents, families, and visitors.

This role is key to bringing the Sienna brand to life at the community level through operational excellence, consistent service delivery, and the creation of positive, memorable experiences that reflect our values: Act Positivity, Be Accountable, Create Community, and Demonstrate Caring.

Why you belong here:

We aspire to cultivate an environment and culture where team members feel valued, heard and empowered to do meaningful work. We offer a number of programs and benefits that support team members’ financial, personal and professional needs:

• A competitive salary and vacation package
• Health & Dental benefits program
• RRSP with employer match
• Share Ownership and Reward Program (SOAR)
• Employee Share Purchase Plan with company match
• Continuous learning and growth so you have the skillset needed to succeed and take on new challenges
• A welcoming culture that values diversity and differing perspectives, experiences and beliefs

What you will be doing:

Housekeeping Operations

• Ensure resident suites, service spaces and common areas are clean, organized and well-maintained
• Manage proper ordering, use, storage and inventory of cleaning supplies and equipment
• Coordinate suite turnovers and move-in readiness to provide a welcoming first impression for residents, collaborating with other departments as needed
• Complete QA Audits & quality checks, identifying issues proactively, implementing corrective actions promptly, and ensuring compliance with standard operating procedures
• Train and embed Hospitality excellence principles & programs to promote a resident-centric approach, ensuring housekeeping services are delivered with sensitivity to residents’ preferences, routines, and dignity

Dining Room Operations

• Oversee daily dining room operations, ensuring efficient meal delivery, excellent table service and a welcoming atmosphere
• Collaborate with the Executive Chef to drive positive mealtime experience for residents through meal quality, menus and excellent service standards
• Review daily menu with residents and staff, coordinating meal delivery where applicable
• Monitor dining room cleanliness, setup, service flow, and resident satisfaction
• Assist with inventory management of food and beverage supplies

Front Office & Concierge Operations

• Oversee Concierge and front desk operations, ensuring a professional, welcoming, and service-oriented first point of contact for residents, families, and visitors
• Act as a key brand ambassador at the community level, ensuring every resident, family, and visitor interaction reflects organizational service standards and reinforces a consistent hospitality experience
• Ensure consistent execution of administrative and front-of-house processes, including call management, visitor coordination, and information flow across the community
• Establish clear service standards for Concierge, reinforcing responsiveness, accuracy, and a high-quality resident and guest experience
• Support scheduling, coordination, and communication of community activities, services, and key operational updates
• Monitor and improve administrative workflows to enhance efficiency, organization, and overall service delivery
• Provide leadership, coaching, and performance management to Concierge team members, ensuring alignment with brand and service expectations
• Partner with site leadership to ensure seamless coordination between front desk operations and other department

Leadership & Team Management

• Provide daily leadership, coaching and performance support to all housekeeping and dining room team members
• Participate in Manager on Duty rotation and act as Manager on Duty in the absence of the General Manager
• Participate in the preparation of the annual departmental budget and administer the approved budget within established parameters
• Support audits and action planning to meet organizational and regulatory requirements.
• Partner closely with Maintenance, Recreations, Wellness and Administration to support seamless community operations and drive service excellence
• Model and reinforce brand standards through visible leadership presence, coaching, and accountability across all front-of-house functions

What you need to know:

• Bachelor’s degree in Hospitality, Business or a related field preferred; equivalent combination of education and relevant experience (e.g., 10+ years in a hospitality leadership environment) will be considered
• 2+ years’ experience in a leadership role with a focus on customer service
• Smart Serve Certified required
• Safe Food Handling Certificate required or willingness to obtain
• WHMIS training completed or willingness to obtain
• Experience working with Microsoft Suite (Word, Outlook, Excel, PowerPoint, etc)
• Ability to balance short-term service needs with long-term quality improvements
• Commitment to uphold organizational standards and regulatory compliance
• Strong written and verbal communication skills with the ability to interact effectively with residents, families and team members
• Skilled in delivering feedback, training, and instructions clearly and respectfully
• Ability to manage multiple priorities, tasks and deadlines in a fast-paced environment
• Demonstrate initiative, good judgement and foster a positive work atmosphere
• Ability to manage schedules and departmental priorities to ensure seamless daily operations
• You must be legally eligible to work in Canada or have a valid work/study permit 
• You must successfully pass a Vulnerable Sector Check and Criminal Records Check   
• Sienna Senior Living may utilize artificial Intelligence to screen or assess applicants for this position

 Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace.  In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.