Job Description
Chelsea Hospitality Group is seeking a dynamic and visionary Hospitality Manager to help redefine the traditional office experience. This role is an exciting opportunity to create a hospitality-driven environment that feels more like a boutique hotel than a workplace.
The Hospitality Manager will oversee daily hospitality operations, support building-wide programming initiatives, lead a passionate service team, and ensure every guest experience exceeds expectations. The ideal candidate brings strong hospitality leadership experience, operational excellence, creativity, and a guest-first mindset.
Requirements
What You’ll Do
Create the Vision
- Develop and execute a building-wide hospitality strategy that transforms the workplace into a welcoming, elevated, and community-focused environment.
- Take full ownership of the Farmers Market program and related activations.
Lead & Inspire the Team
- Train, mentor, and motivate Hospitality Leads and front-of-house staff.
- Foster a culture of service excellence that anticipates and exceeds guest expectations.
- Coordinate staffing and uphold service standards for PM events and building activations.
Deliver Exceptional Guest Experiences
- Oversee daily hospitality operations, including:
- Event coordination
- Conference catering
- Concierge services
- Conduct hospitality tours for prospective tenants and guests as needed.
- Ensure every interaction reflects a high-touch, hospitality-first experience.
Plan & Execute Programming
- Manage monthly building initiatives, tenant engagement programming, and community events.
- Support experiential activations that enhance tenant satisfaction and workplace culture.
Maintain Operational Excellence
- Uphold the highest standards of cleanliness, presentation, safety, and service throughout all public areas.
- Ensure spaces consistently feel polished, welcoming, and professionally maintained.
Build Community & Vendor Partnerships
- Develop and maintain strong relationships with local vendors, partners, and community organizations.
- Identify opportunities to enhance offerings and elevate the tenant and guest experience.
Drive Continuous Improvement
- Gather and analyze guest feedback to identify opportunities for improvement.
- Implement innovative ideas, technologies, and service enhancements to continuously evolve the hospitality experience.
- Coordinate all M Station signage in partnership with the marketing department, ensuring branding, messaging, event promotion, and menu communications remain cohesive and professionally presented throughout the building.
Innovate with Purpose
- Stay informed on hospitality and workplace experience trends.
- Introduce thoughtful, forward-thinking improvements that position the property as a leader in modern workplace hospitality.
What We Need From You:
- Proven experience in hospitality management, workplace experience, hotel operations, or a related field.
- Strong leadership, communication, and team development skills.
- Excellent organizational and multitasking abilities in a fast-paced environment.
- Ability to remain calm and solutions-oriented under pressure.
- Passion for delivering exceptional guest service and creating welcoming environments.
- Experience with event planning, catering coordination, and hospitality programming.
- Strong problem-solving and decision-making skills.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
