Job Description

Hospitality Leaders

📍 Adelaide | 🕒 Full-time

Be part of something bigger. Be part of ISS.

ISS IS A PLACE TO BE YOU

We have ambitious goals for how we work, how we impact our surroundings and how we treat our people. It’s you that makes the difference to making amazing places, and we believe everyone can influence change for the better.

” Connecting People and Places to Make the World Work Better”.

ISS Facility Services is seeking experienced and inspiring Hospitality Leaders to join our Defence contract in South Australia.

This is a key leadership role responsible for overseeing end to end hospitality services across the Base, including mess dining, café and retail operations, beverage services, functions, and special events. You will play a pivotal role in shaping the guest experience for Defence personnel while ensuring exceptional service delivery, compliance and operational excellence.

These roles are available to commence ASAP.

About the Role

As a Hospitality Leader, you’ll support multiple service streams and partner closely with Defence stakeholders, ISS senior leaders, Chefs and Front of House teams to deliver consistent, high-quality hospitality, cleaning and accommodation experiences.

This role offers variety, challenge and impact — perfect for a leader who thrives in a structured environment and enjoys working across diverse hospitality areas.

Key Responsibilities

• Oversee all on‑base hospitality services, including messes, cafe, retail outlets, events and after‑hours operations
• Manage daily service delivery with Chefs, FOH Supervisors and ISS leaders
• Maintain high food quality, presentation and service standards
• Lead, coach and support FOH, BOH, and cleaning teams
• Drive barista, customer service and performance development
• Foster a positive, service‑focused culture aligned with ISS and Defence values
• Manage staffing, rostering to budget, onboarding and training
• Maintain accurate reporting, revenue data and operational records
• Ensure compliance with food safety, WHS, allergens and hygiene standards
• Conduct audits and ensure Defence inspection readiness
• Keep menus, signage and compliance documents current
• Respond promptly to feedback, queries and maintenance needs
• Reporting of incidents as required

What you will possess to be successful:

• Minimum 5 years’ experience in senior hospitality, catering or multi-site Food, Beverage, and cleaning management
• Demonstrated ability to lead teams, drive performance and develop staff
• Excellent interpersonal and communication skills across diverse cultural and professional backgrounds
• Ability to manage competing priorities and work autonomously in a secure environment
• Experience managing budgets, stock, costs and operational reporting
• Barista knowledge and ability to mentor team members
• Capability to meet physical requirements and respond to emergency protocols
• Australian Citizenship (required for Defence Security Clearance)
• Ability to obtain and maintain AGSVA Security Clearance
• Current Australian Driver’s Licence

What is in for you?

• Competitive salary
• Full ISS uniform provided
• Consistent hours (Base requirements apply; largely Monday–Friday)
• Work in a purpose driven, secure Defence environment
• Access to ISS wellbeing programs
• Ongoing training, professional development and national career pathways
• Ability to influence, innovate and uplift a major hospitality operation with community impact

Qualifications

• Responsible Service of Alcohol (RSA)
• First Aid Certificate
• Multi-site supervision
• Australian Drivers license
• Retail experience (desirable)
• Previous experience in Defence or Defence Contracting (desirable)

To apply for this role please click on the 'apply' link and complete the online application.

ISS is passionate about creating a culture that values inclusion and diversity, where all our people are treated fairly and respectfully. We encourage applications from Aboriginal and Torres Strait Islander peoples, Veterans, people with disability, people from different cultural backgrounds and lesbian, gay, bisexual, transgender, intersex, queer and asexual (LGBTIQA+) people.

We are an ethical employer, recognised by the industry for paying fairly and ensuring a safe working environment for all our staff. Read more about ISS in Australia and New Zealand on our website. www.au.issworld.com

**WE RESPECTFULLY ASK NO AGENCY APPROACHES PLEASE**