Job Description

What You’ll Do:

The Hospitality Lead leads the planning, delivery and continuous improvement of hospitality, workplace experience, meetings and employee-facing services across corporate office environments. This role works closely with Facilities, Workplace Design & Experience, business stakeholders and service providers to create a positive, welcoming and high-quality workplace experience that supports employee engagement, operational readiness and business objectives.

• Lead day-to-day hospitality and workplace experience services, including food and beverage programs, cafés, catering, coffee services, amenity spaces and employee-facing services.

• Partner with business stakeholders to plan and deliver meetings, town halls, corporate events and employee experiences that advance business objectives, strengthen engagement and create exceptional participant experiences.

• Act as the primary point of contact for meeting, town hall and event planning, ensuring set-up, catering, logistics, hospitality support and execution requirements are delivered seamlessly.

• Oversee third-party vendors and service providers for food services, catering, hospitality and event support, ensuring service level agreements, performance standards and client expectations are consistently met.

• Partner with Facilities and Workplace Design & Experience teams to support the appearance, functionality and operational readiness of office environments, meeting rooms, collaboration spaces and hospitality areas.

• Support employee-facing initiatives that enhance comfort, engagement, connection and satisfaction across campus environments.

• Manage budgets, forecasting, financial tracking, reporting and cost controls for food, beverage, hospitality and event-related services, ensuring cost discipline and value alignment.

• Gather feedback, track service performance and use operational data to identify trends, improve processes and enhance workplace and event experiences.

• Identify operational efficiencies and lead continuous improvement initiatives that improve service quality, consistency and the overall employee experience.

• Proactively address service issues, vendor escalations and operational challenges while maintaining a high standard of professionalism and customer service.

• Ensure hospitality services are delivered in a safe, organized, welcoming and brand-aligned manner for employees, guests, executives and external partners.

What You Bring:

• 5+ years of experience in hospitality, food services, corporate office environments, employee experience, corporate events, workplace operations or facilities-related services.

• Strong customer service mindset with a passion for hospitality, service excellence and creating exceptional workplace experiences.

• Strong project management, organizational and prioritization skills, with the ability to manage multiple events, operational activities and deadlines simultaneously.

• Experience managing vendors, service providers and multiple initiatives in a fast-paced corporate environment.

• Strong budgeting, forecasting, financial tracking and reporting skills, with a focus on accuracy, cost control and value delivery.

• Strong problem-solving skills with the ability to identify opportunities, recommend solutions and implement improvements.

• Exceptional attention to detail and commitment to accuracy in planning, execution, reporting and financial administration.

• Excellent communication, collaboration, relationship-building and stakeholder management skills.

• Ability to use performance metrics, feedback and operational data to identify trends, improve processes and enhance service delivery.

• Proficiency with Microsoft Office applications, particularly Excel, Word, Outlook and Teams, with the ability to quickly learn new platforms and systems.

• Ability to work independently, exercise sound judgment and proactively address issues while maintaining a high level of professionalism.

Location: Toronto, Ontario, Hybrid, in-office 4 days a week

We’re always looking for great talent! In addition to competitive pay, we offer:

• Comprehensive benefits and retirement programs

• Performance incentives and continuing education programs

• Other perks to support your well-being

• Career growth opportunities and product discounts

Broadband Salary Range: $64,000 – $106,000.
Our typical hiring range is between $64,000 and $85,000. Salary decisions are also dependent on other factors such as your experience, industry benchmarks, internal equity and other role-specific requirements. For critical roles, the compensation offering will be reviewed to ensure alignment with market rate and conditions and the unique value you bring to the role.

#LI-AK1

We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.

About Us

Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With more than 90 Owned Brands, over 1,600 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging! Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

Accommodations

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.