Job Description

The Hospitality Intern is an entry-level, cross-functional role designed to provide hands-on exposure across all core departments of a premium urban hotel operation. Reporting directly to the Regional Front Office Manager, the intern will contribute meaningfully to day-to-day operations while building foundational skills in hospitality management.

The primary focus of the internship is Reservations data management, including the accurate entry, maintenance, and auditing of guest reservation records within our property management and reservations systems. In addition to this core responsibility, the intern will rotate through and assist Sales, Front Office, Housekeeping, and Maintenance teams in both administrative and hands-on capacities.

Salary Range:

Perks & Benefits:

• Comprehensive Benefits Package that provides extended health care, dental care, vision care, life insurance, and critical illness.

• Continuous learning opportunities with an annual educational allowance.

• Generous referral program ranging from 500-$2,500 depending on business need.

• Regular consistent team-building activities and events.

• Discounts to local amenities and vendors.

• Discounted hotel stays in multiple locations through our Hospitality offerings.

What Will You Do?

Reservations (Primary Focus)

• Accurately enter, update, and audit guest reservations in the property management system (PMS)
• Maintain data integrity across direct bookings, OTA channels (Expedia, Booking.com, etc.), and corporate accounts
• Process reservation modifications, cancellations, and no-show documentation in accordance with hotel policy
• Assist the Reservations team with rate loading, package configuration, and availability management
• Support reporting functions including occupancy, pace, and pick-up summaries
• Respond to basic reservation inquiries via email and internal ticketing systems under supervision

Front Office

• Assist the Front Desk team with check-in and check-out procedures during peak periods
• Support the preparation and distribution of daily arrival and VIP reports
• Help coordinate guest room assignments, upgrade fulfilment, and pre-arrival communication
• Assist with key management, PMS profile maintenance, and front desk administrative tasks

Sales

• Provide administrative support to the Sales team including proposal preparation and account file maintenance
• Assist with compiling competitive set research, market data, and sales reports
• Support the coordination of site inspections, familiarization tours, and corporate client correspondence
• Maintain accuracy of group blocks, corporate rate agreements, and CRM records

Housekeeping

• Assist with the preparation and distribution of daily room assignment sheets and housekeeping reports
• Support inventory tracking for guest amenities, linens, and cleaning supplies
• Participate in room inspections to develop an understanding of brand cleanliness standards
• Assist with administrative tasks including lost and found documentation and vendor coordination logs

Maintenance

• Support the Maintenance team with work order tracking and preventive maintenance scheduling
• Assist with logging and following up on guest-reported maintenance issues through the work order system
• Participate in basic hands-on tasks and property walkthroughs as needed under the direction of the Maintenance Manager
• Help maintain accurate records of equipment service logs, vendor visits, and compliance documentation

What You Bring:

Education & Experience

• Currently enrolled in or a recent graduate of a post-secondary program in Hospitality Management, Tourism, Business Administration, or a related field
• Previous customer service or hospitality experience is an asset but not required

Skills & Competencies

• Strong attention to detail and commitment to data accuracy
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook); experience with a PMS or reservations system is a plus
• Excellent written and verbal communication skills
• Positive, team-oriented attitude with a genuine interest in hospitality operations
• Ability to manage competing priorities, work independently, and meet deadlines in a fast-paced environment
• Willingness to perform both administrative and hands-on tasks across multiple departments
• Professional presentation and a strong commitment to guest service excellence

About The Company:

Level

Nestled in the heart of vibrant urban destinations, Level luxuriously spacious modern suites, upscale lifestyle amenities, and dedicated concierge service create your personal sanctuary in the city. So, you can settle in for as long as you like, and stay level - with the equilibrium of home, and all the thrill of travel. Available for nightly and extended stays, Level’s growing portfolio of award-winning properties can be found in Vancouver, Los Angeles, Chicago and Seattle.

AI Use:

This role may involve the use of artificial intelligence (AI) tools to support research, analysis, content development, design, reporting, or operational efficiency. Employees are expected to use AI responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws.

All AI-generated or AI-assisted outputs must be reviewed for accuracy, quality, and appropriateness before use. Employees are also expected to disclose when AI tools have been used in the creation of work and must not present AI-generated content as solely their own original work.

How To Apply:

Please apply through the link on the job posting and attach your resume and any other required documents.

We thank all applicants for your interest in the Level. Note that only those applicants under consideration will be contacted.