Job Description

Hospitality Host

Location: Chanel, New Bond Street

Contract: Permanent, Full Time

CHANEL is committed to delivering the ultimate luxury experience across all client touchpoints. From our Fashion boutiques with our Fashion Advisors, to online on CHANEL.COM or via our client care teams, we endeavour to provide an elevated, seamless, and memorable client experience.

YOUR ROLE @CHANEL

Our boutiques are at the heart of the CHANEL experience, with a constant focus on delivering exceptional and personalised service. As a Hospitality Host, you will elevate the refreshment offering while supporting the retail teams to enhance the overall client journey at our New Bond Street boutique. Working closely with Client Experience Hosts and VIC Executive, you will help ensure a seamless, elevated, and welcoming experience for every client. Through strong collaboration and attention to detail, you will contribute to creating an environment that reflects CHANEL’s standards of luxury, care, and excellence.

WHAT IMPACT YOU CREATE AT CHANEL

In this role, you will play a key part in curating an exceptional and refined luxury experience for our clients, elevating service standards at every touchpoint. By anticipating client needs, demonstrating cultural awareness, and delivering thoughtful, personalised hospitality, you will directly enhance the client journey and reinforce CHANEL’s commitment to excellence.

Client Relations

• Partner closely with the VIC Executive to ensure our top clients are recognised, appointments are impeccably prepared, and individual preferences are thoughtfully anticipated and delivered.
• Collaborate with the wider boutique team to ensure the seamless execution of refreshment service for both appointment-based and walk-in clients.
• Manage the VIP kitchen and hospitality supplies, ensuring efficient, discreet, and timely service at all times.
• Maintain a strong understanding of boutique policies, procedures, and client services to support a consistent and elevated client experience.

Hospitality

• Create a welcoming and luxurious environment tailored to each client’s needs.
• Proactively greet clients throughout the boutique, for both scheduled appointments and ad-hoc visits
• Work in close partnership with Fashion Advisors, building an understanding of their clients’ expectations and supporting the successful execution of appointments, while sharing best practices.
• Support and contribute to in-boutique events, client gatherings, and Master Classes, playing a key role in business development initiatives at New Bond Street.

WHAT YOU WILL BRING TO THE ROLE

• A proven ability to deliver exceptional client service within a luxury or high‑end hospitality environment.
• Strong interpersonal and communication skills, with the confidence to build trusted, lasting professional relationships.
• Meticulous attention to detail and a highly organised approach, with the ability to manage multiple priorities seamlessly.
• Adaptability and professionalism in a fast‑paced, fluid environment, demonstrating discretion, sound judgement, and a can‑do attitude.
• A strong appreciation for art, beauty, luxury, and etiquette, supported by local cultural knowledge to further elevate the client experience.

YOU ARE ENERGISED BY

• Creating opportunities to curate exceptional, memorable, and highly personalised experiences that leave a lasting impression on our clients.
• Continuously elevating standards to the highest level, whether through service excellence, attention to detail, or meaningful personal interactions.
• Thriving in a collaborative environment where teamwork, mutual support, and shared success enable everyone to perform at their best.
• Embracing a growth mindset, with a genuine desire to continuously develop your skills, knowledge, and contribution.
• Promoting the autonomy of women
• Contributing in the on-going and companywide version of sustainability. Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across our four key areas:

o Restoring Nature and Climate

o Investing in Circularity

o Advancing dignity and prosperity

o Promoting the autonomy of women

WHAT YOU WILL GAIN FROM THIS EXPERIENCE

• The opportunity to deliver and curate exceptional luxury hospitality within one of CHANEL’s most iconic boutiques, directly shaping memorable client journeys.
• Hands‑on exposure to working with VIC clients, developing a deep understanding of personalised service, cultural awareness, and client relationship management.
• Close collaboration with diverse boutique roles including Fashion Advisors, Client Experience Hosts, VIC Executives, and Boutique Management while strengthening your commercial and interpersonal skills.
• The UK Region plays a pivotal role in delivering on CHANEL’s House Sustainability Ambitions. Transforming our business and leaving a lasting positive impact on people and planet will require the collaborative efforts of everyone across our House. As an employee of CHANEL, you will be an important part of this journey.

BENEFITS AT CHANEL

Our employee benefits have been created to support you across your professional and personal life by offering you:  

• Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories  
• Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more  
• Mental Wellbeing: Employee Assistance Programmes and Other Support Lines  
• Platforms: Multiple Platforms to support across Wellbeing   
• Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales  
• Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones  

 *Benefits are eligibility dependant and subject to change at any time   

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.