This is a multi-functional, front-of-house (hospitality suite/ events/ reception) support role with a primary focus on delivering a high-quality hospitality experience within the Hospitality Suite and client areas.
The successful candidate will play a key role in ensuring a professional, seamless client and employee experience across the office.
Key responsibilities:
• Deliver a premium hospitality service for internal and external meetings and events
• Set up, service, and reset meeting rooms to a high standard throughout the day (including catering, refreshments, and room layout)
• Monitor and replenish hospitality areas (eg coffee machines, crockery, refreshments, milk, water stations)
• Support delivery of breakfast, lunch, and ad hoc catering requirements
• Maintain cleanliness, presentation, and organisation of all hospitality and client-facing spaces
• Liaise with the reception and client hosts to ensure smooth client journey from arrival to meeting room
• Manage and support in-house events with a face to face role interacting with stakeholders within the business. Maintain a check list and spreadsheet while keeping all team members apprised of requirements and progress. Place orders with external providers for event hire and maintain log.
• Ensure compliance with health & safety requirements and hygiene standards (including allergen awareness)
• Reception: provide holiday, sick leave and day to day cover on Reception as required.
Key Skills and Experience Required:
• Experience in hospitality and reception, workplace services or a similar client-facing operational environment.
• Strong people management skills, with the ability to plan workloads, support team members and maintain high service standards in both personal and workplace presentation
• Excellent organisational skills and attention to detail, with the ability to coordinate multiple priorities and stakeholders.
• Confident communication skills and the ability to build effective working relationships with internal teams, suppliers and service providers.
• Practical problem-solving ability and a proactive approach to improving processes and service delivery.
• Computer literate across Teams, Outlook and Excel in particular.
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