Job Description

Location: New York,New York,United States

Job Title Hospitality & Events Manager

Reports to: Store Director

Division Retail

The Hospitality & Events Manager plays a key role in anticipating guest needs, responding to requests, and delivering a highly personalized and memorable experience for every guest visiting the store. This role partners closely with store leadership and corporate teams to support overall business performance and elevate the in-store hospitality experience. In addition, the position oversees the planning, coordination, and execution of in-store events, ensuring each activation reflects brand standards, drives guest engagement, and creates meaningful client experiences that support business growth.

ESSENTIAL JOB RESPONSIBILITIES

• Maintain a consistently high standard of luxury-level service and guest experience

• Recruit and hire qualified team members who meet the standards of premium hospitality service

• Train staff to deliver exceptional service with emphasis on the Bucherer Hallmarks

• Partner with the external Hospitality Manager to ensure hospitality personnel across all locations (Time Machine and Meatpacking) are recruited, fully trained and aligned with company service standards

• Lead pre-shift meetings to brief staff on daily specials, VIP guests, and reservations.

• Maintain accurate and up-to-date staffing plans to meet operational needs

• Prepare and manage schedules to ensure retail locations are appropriately staffed for all shifts

• Organize and oversee daily operations to maximize efficiency, including inventory management and replenishment procedures in partnership with the external Hospitality Manager

• Evaluate employee performance, coordinate staff scheduling, and train team members on policies, procedures, responsibilities, and operational standards; address disciplinary matters when necessary in partnership with the external service provider

• Address and resolve customer complaints when required to maintain a positive guest experience

• Manage departmental budgets and monitor expenses to ensure financial accountability

• Maintain accurate and organized operational records

• Prepare and review reports for senior management as required

• Ensure timely completion of ATAP certification for all Time Machine and Meatpacking employees.

• Assist in developing and delivering comprehensive beverage training programs for FOH staff

• Conduct daily walkthroughs of all hospitality areas to ensure full compliance with brand and company standards

• Oversee store hosts and ensure proper use of the crowd control management tool

• Ensure hosts are trained in product knowledge relevant to their location to effectively engage clients

• Plan, coordinate, and execute in-store events that align with brand standards and create engaging, elevated guest experiences.

• Partner with store leadership, corporate teams, and external partners to develop event concepts that support business objectives and client engagement.

• Oversee all operational aspects of events, including staffing, vendor coordination, beverage programming, and on-site execution.

• Ensure all events deliver a seamless and memorable guest experience while maintaining the highest standards of hospitality and brand presentation.

• Monitor event performance and provide feedback and reporting to leadership to support continuous improvement and future planning.

Competencies:

• Demonstrates exemplary attendance and punctuality.

• Effectively focuses and guides self and team members toward achieving operational objectives.

• Builds trust and confidence through professional and transparent interactions with others.

• Prioritizes customer needs and consistently delivers guest-focused service.

• Values diverse perspectives and collaborates effectively with team members.

• Sets and maintains high performance standards while demonstrating accountability and ownership of responsibilities.

QUALIFICATIONS

• Proven experience as hospitality manager.

• Sommelier experience preferred.

• Hands-on experience in customer service or sales.

• Solid understanding of hospitality procedures and best practices.

• Knowledge of quality standards (e.g. ISO).

• Proficient in MS Office and relevant software (e.g. ERP).

• Excellent organizational and leadership skills.

• Outstanding communication (verbal and written) and interpersonal skills.

• Problem-solving aptitude.

• BSc/BA in hospitality management.

• Must be a hands on interactive manager, willing and able to work with all departments within and outside of hospitality.

• Flexible schedule including mornings, weekends, and holidays.

Compensation range: $85,000 - $100,000

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.

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