Job Description

Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries.

We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly.

The Hospitality and Events Lead/Lead Office Services Associate is a member of the on-site Williams Lea team delivering exceptional customer service at our client locations. Responsibilities include leading employees and directing workflow in one or more of the following areas: Client Events, Hospitality, and Conference room set-up.

JOB DUTIES - HOSPITALITY

• Coordinates events schedule with catering staff
• Manages supply ordering for event supplies
• Research new vendors, caterers and material replacement
• Engage with on-site suppliers
• Provide any follow up reporting on all event details.
• Help with smaller meetings when necessary or available.

Job DUTIES - EVENTS

• Directs and oversees certain meetings and all events
• Gives instructions and assignments to catering staff
• Oversees all Food and Beverage / catering orders for events
• Curates aesthetically pleasing event layouts
• Maintains an inventory for all wine and beer selections for meeting and events
• Point of contact for all Event Teams
• Plans, executes and manages all logistics for meetings and events
• Monitor timelines and deadlines related to all aspects of events
• Provide any follow up reporting post even

Qualifications

• High school diploma or equivalent.
• Minimum (3) years professional experience preferably in hospitality/catering industry
• Event planning experience is required
• Experience managing a team in a leadership role
• Able to make independent decisions that conform to business needs and policy.
• Strong interpersonal communication skills required.
• Experience planning events / lunches /dinner events, planned menu for these meetings
• Excellent organizational skills required.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Strong attention to detail is required.
• Must work well in a team environment.
• Professional attire and demeanor required.
• Good written communication skills.
• Good problem -solving skills, with the ability and understanding of when to escalate a problem to a supervisory level.
• Ability to work in a fast paced, high energy environment.
• Ability to work on multiple projects simultaneously.
• Professional telephone demeanor.
• Ability to anticipate client’s needs for meetings and events.
• Must be self-motivated with positive can do attitude.
• Proven customer service skills are required in order to create, maintain and enhance customer relationships.

Additional Information

The rate of pay for this role at the noted RRD location is $30.04/hour. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

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All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans