Job Description

Hospitality & Events Bar Manager

Department: Hospitality

Employment Type: Permanent

Location: Etihad Stadium

Reporting To: Fiona Hardman

Day to Day Key Responsibilities

• Lead the delivery of hospitality bar operations across match days, concerts and non-match day events.
• Work with Cellars and Shared Services to ensure all bars are fully stocked, operationally ready and presented to the highest standard.
• Coordinate bar set-ups, menus and EPOS requirements ahead of events.
• Conduct regular operational audits across hospitality bars, identifying opportunities to improve service, standards and guest experience.
• Analyse sales trends and beverage performance to support commercial decision-making.
• Maintain accurate stock control processes, ordering and inventory management.
• Liaise with suppliers to coordinate product training, tastings and new product launches.
• Support the planning and delivery of drinks pairings, cocktail development and premium beverage experiences.
• Work closely with the People Team to support recruitment, onboarding and deployment of casual bar teams.
• Coach and develop Bar Supervisors and Team Leaders, ensuring consistent service standards.
• Monitor labour deployment and support efficient staffing across events.
• Ensure compliance with food safety, licensing, health & safety and company policies.
• Build strong working relationships across Hospitality, Culinary, Cellars, Retail and Event Operations.
• Support wider Hospitality projects and operational initiatives as required.

Skills, Knowledge & Expertise

• Previous experience managing bar operations within hospitality, stadia, arenas, hotels or large-scale events.
• Strong knowledge of beverage operations, stock control and cellar management.
• Experience leading and developing teams within a fast-paced hospitality environment.
• Excellent organisational skills with the ability to prioritise multiple events simultaneously.
• Strong commercial awareness with experience analysing sales and operational performance.
• Confident using Microsoft Office and hospitality systems.
• Excellent communication and stakeholder management skills.
• A proactive, hands-on approach with a passion for delivering exceptional guest experiences.
• Flexibility to work evenings, weekends and event days.

• Experience within premium hospitality or event operations.
• Knowledge of EPOS systems and hospitality reporting.
• Personal Licence holder.
• WSET or equivalent beverage qualification.

Why Join Us?

• Private Medical Insurance (Vitality) – including Virtual GP access and rewards
• Group Life Assurance – 4x salary paid to your nominated beneficiary
• Birthday Day Off – an extra day to celebrate
• Complimentary Meals on Shift – breakfast, lunch, fruit and hot drinks
• Employee Assistance Programme & Wellbeing Platform – including counselling support
• Company Pension Scheme
• Generous Holiday Allowance – plus bank holidays
• Career Development Opportunities – with progression across the campus