Job Description

Hospitality Director - Luxury Independent Living

Under the direction of the Campus Executive Director, the Hospitality Director provides administrative and operational support for the Independent Living community, with particular responsibility for resident move-ins, office coordination, resident communication, and day-to-day customer service.

This position serves as a primary point of contact for Independent Living residents, families, prospects preparing to move in, and campus departments. The role helps ensure that move-ins are well coordinated, resident needs are communicated appropriately, and the Independent Living office operates efficiently and professionally.

Qualifications and Experience

• Two or more years of office management, hospitality, senior living, property management, customer service, or related experience preferred.
• Strong organizational and administrative skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities and follow through on details.
• Strong customer-service orientation and ability to work effectively with older adults and their families.
• Proficiency with Microsoft Office and other business software applications.
• Experience coordinating move-ins, events, projects, or customer onboarding preferred.
• Valid driver's license, satisfactory driving record, and current automobile insurance.

Primary Responsibilities

• Serve as the administrative point of contact for the Independent Living office.
• Coordinate the resident move-in process in partnership with Sales, Maintenance, Housekeeping, Culinary, Life Enrichment, and other campus departments.
• Maintain move-in checklists and confirm that apartments and related services are ready prior to resident arrival.
• Welcome new residents and assist with orientation to the community.
• Provide residents and families with information regarding community services, schedules, procedures, and points of contact.
• Maintain regular communication with prospective residents and families during the period between deposit and move-in.
• Coordinate keys, access information, parking information, resident documentation, and other move-in logistics.
• Track upcoming move-ins, move-outs, transfers, and apartment readiness.
• Assist the Campus Executive Director with Independent Living communications, reports, correspondence, and administrative projects.
• Respond to routine resident questions and concerns and appropriately escalate significant issues to the Campus Executive Director.
• Maintain organized Independent Living files, records, calendars, and office systems.
• Assist with resident meetings, community events, orientations, and special projects.
• Support Sales with resident transition activities and a smooth handoff from the sales process to community operations.
• Help maintain a professional and welcoming Independent Living office environment.
• Coordinate with campus departments to follow up on resident service requests when appropriate.
• Assist with distribution of notices, newsletters, calendars, and other resident communications.
• Participate in community walks and help identify items requiring follow-up.
• Support resident satisfaction and retention efforts through responsive communication and follow-through.
• Perform other administrative and resident-service duties as assigned by the Campus Executive Director.

Reporting Relationship

Reports to: Campus Executive Director

Works closely with: Sales, Maintenance, Housekeeping, Culinary, Life Enrichment, Concierge, and other campus departments.

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Founded in 1979, American House Senior Living Communities’ vision is to provide high-quality housing for senior at a price affordable for retirees and their families. That vision of excellence has endured for nearly 40 years and expanded to serve residents at a number of senior housing communities. Our mission is to enrich the lives of those we serve, providing an environment that fosters meaningful relationships. Our vision is to be an innovative senior housing company that created sustainable excellence and stakeholder value, with an unparalleled commitment to passionate care provided by compassionate people.