Job Description

Resumen

We're looking for a Hospitality Customer Expert You will be responsible for responding to user inquiries and providing service by attentively addressing their questions regarding reservations and services. You will handle sensitive information to resolve any situation on first contact, while staying informed about our client's products and services to identify possible cross-selling opportunities.

Responsabilidades

Who You Are:

• A service enthusiast who helps others with ease and professionalism.
• A first-call fixer who solves any situation fast and delivers standout hospitality experiences.
• A knowledge ninja who stays informed about offers, updates, and services to guide customers effectively.
• A language pro with intermediate to advanced English proficiency to communicate confidently and grow in a global environment.
• Someone who approaches every challenge with a positive mindset, delivering smart and efficient solutions.
• A proactive, responsible, and empathetic person, always one step ahead.
• A careful listener who captures every detail to ensure nothing slips through the cracks.

Requisitos

Let’s Talk About Benefits:

• Earn a performance bonus of up to 15%* that rewards your commitment and results.
• Enjoy 2 days off* and a guaranteed weekend day to truly relax and recharge by the beach.
• Secure long-term stability with a long-term contract starting from the 7th month — peace of mind included.
• Enjoy consistent pay with full coverage and benefits. We’ve got your back.
• Get a meal card* to make your breaks more enjoyable.
• Access exclusive brand discounts and all the perks of being part of our crew.

*Terms and conditions apply.

This Is What Sets Us Apart:

We are the expert team in digital business services, with a presence in 100 countries and providing services in 170. We connect the world and its diverse cultures in +300 languages and dialects. Certified by Great Place To Work® as one of the best workplaces in the country and the world, we continue to lead the way in innovation, always going beyond.

At TP, we champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and team members and foster an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, drives meaningful impact, and builds a more equitable world.

Make a difference with the TOP Team